Customer Service Executive

EduRun Group; Chennai; On-site; INR 240,000 - 360,000; Full time

Job summary

EduRun Group is seeking a Customer Service Executive in Tamil Nadu to be the first point of contact for guests at a resort. You will handle reservations, ticketing inquiries, and guest needs, ensuring memorable experiences.

The role requires excellent communication, a hospitality mindset, and the ability to manage multiple tasks in a fast-paced environment. Resort experience is highly valued.

Qualifications

• Candidates should demonstrate strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Familiarity with customer service principles and practices is essential.
• Experience with reservation and ticketing systems is a plus.
• Hospitality or resort experience is highly desirable.

Responsibilities

• Handle customer inquiries and provide accurate information regarding reservations, ticketing, and services offered by the resort.
• Assist guests with their bookings and resolve any issues that may arise during their stay.
• Maintain a high level of professionalism and courtesy in all interactions with customers.
• Collaborate with other departments to ensure seamless service delivery and guest satisfaction.
• Keep up-to-date with resort offerings and promotions to effectively communicate with guests.
• Document customer interactions and feedback to improve service quality.

Skills

Strong communication

Interpersonal skills

Multitasking

Customer service principles

Hospitality background

Education

High school diploma or equivalent

Tools

Reservation systems

Ticketing systems

Job description

We are seeking a dedicated and enthusiastic Customer Service Executive to join our team in Tamil Nadu. The ideal candidate will have a passion for providing exceptional customer service in the hospitality industry, particularly in resorts. As a Customer Service Executive, you will be the first point of contact for our guests, ensuring their needs are met and their experiences are memorable.

Key Responsibilities:

• Handle customer inquiries and provide accurate information regarding reservations, ticketing, and services offered by the resort.


• Assist guests with their bookings and resolve any issues that may arise during their stay.


• Maintain a high level of professionalism and courtesy in all interactions with customers.


• Collaborate with other departments to ensure seamless service delivery and guest satisfaction.


• Keep up-to-date with resort offerings and promotions to effectively communicate with guests.


• Document customer interactions and feedback to improve service quality.

Required Skills:

• Strong communication and interpersonal skills.


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.


• Proficiency in customer service principles and practices.


• Familiarity with reservation and ticketing systems is a plus.


• A background in hospitality or experience working in resorts is highly desirable.