Customer Service Executive

IntouchCX; Bengaluru; On-site; INR 279,000 - 424,000; Full time

Benefits offered by this job

2-way Cab Facility + Food

Job summary

IntouchCX invites applications for the role of Customer Service Associate (Non-Voice) at Bengaluru. You will provide email-based technical support, empathize with customers, and resolve issues through targeted troubleshooting.

We seek candidates with strong verbal and written communication, attentive listening, and the ability to multitask in a fast-paced environment. Rotational shifts, cab and meals are provided.

Qualifications

• Excellent verbal and written communication abilities.
• Ability to listen attentively and tailor responses.
• Comfortable in a fast-paced, shifting environment.
• Willingness to work varied shifts including weekends/holidays.

Responsibilities

• Provide support and resolve technical issues via email and other electronic communications.
• Build credibility with customers by empathizing and communicating clearly.
• Understand customer needs and respond promptly to resolve issues.
• Apply advanced troubleshooting to tailor solutions to individual needs.
• Provide feedback to the team to improve client services.
• Manage customer communications during critical events.

Skills

Verbal communication

Written communication

Active listening

Multitasking

PC skills

Policy compliance

Shift flexibility

Math basics

Interpersonal skills

Job description

Role & responsibilities

The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible

for:

• Providing support and resolve technical issues via email and other electronic communications
• Building credibility and trust with the customer by empathizing with their problem in words
• Proactively understanding their needs and responding promptly to resolve their issue
• Applying advanced troubleshooting techniques to provide unique solutions to the customers individual needs
• Leveraging their experience to provide feedback to the team on how to improve client services
• Driving customer communication during critical events

Preferred candidate profile

• Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
• Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
• Ability to work in a fast-paced, hectic, changing environment
• Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
• Ability to operate a personal computer
• Ability to adhere to all organizational policies and procedures
• Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
• Ability to perform basic mathematical functions
• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

Perks and benefits :

2-way Cab Facility + Food

Shift Timings:

Rotational Shifts

Location :

No. 92/1B, Konappana Agrahara, Electronic City Phase 1, Bengaluru, Karnataka, India - 560100

HR NAME:

Nirma

Phone Number :

8147091053