Walk-in | Customer Service Associate (CSA) Non-Voice

IntouchCX; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Attractive compensation package

Learning and growth opportunities

Rewards and recognition program

Free food and transport on-site

Medical Insurance

Job summary

IntouchCX is hiring a Customer Service Associate for international non-voice support (email and chat). Immediate joiner required, on-site at Electronic City, Bengaluru.

Responsibilities include responding to emails/chats, troubleshooting, and guiding customers through features. Strong written English, 35 WPM typing, and problem-solving skills are essential; background check and high school diploma required.

Qualifications

• Excellent written communication with proper grammar and sentence structure.
• Typing speed 35 WPM with high accuracy.
• Strong emotional intelligence, remaining calm under pressure to resolve issues.
• Ability to learn new skills and quickly interpret product features for customers.
• Deliver exceptional customer service and handle inbound emails/chats efficiently.

Responsibilities

• Answering queries via Email and chat.
• Troubleshooting issues via Email and Chat.
• Explain features and functionalities to customers.
• Escalate product issues to internal teams and close the loop.
• Engage customers by solving issues and ensuring satisfaction.

Skills

Excellent written communication

Typing speed 35 WPM

Emotional intelligence

Customer service mindset

Ability to learn rapidly

Education

High school diploma or equivalent

Post secondary degree is a plus

Job description

Greetings from IntouchCX !

We are currently Hiring for International Non Voice Process - Email & Chat Support

Customer Service Associate.

Immediate joiner required

Contact Details

HR : Yashita

Mobile number : 7406215123

Email ID : [e-mail]

The role of Customer Support Associate (CSA), will be responsible for:

• Answering queries via Email and chat
• Troubleshooting issues via Email and Chat
• Answering customers queries about features and functionalities of the clients service offerings
• Escalate product related issues to internal teams & close loop
• Going the extra mile to engage with customers by solving their issues and ensuring satisfaction

Requirements:-

• An obligation to deliver exceptional customer service
• Receive inbound emails and messages to gather and verify required information and do utmost within their power to solve issues submitted
• Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
• Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.

Critical Skills:-

• Excellent written communication skills - ability to write accurately, using proper grammar, and sentence structure.
• Typing speed 35WPM with 95% accuracy
• Ability to show high emotional intelligence by remaining calm under pressure while solving the players concerns
• Ability to use information provided by clients to tailor responses and actions to meet the clients specific needs
• Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.

Educational Requirements :

• Must successfully pass a background check
• High school diploma or equivalent required
• Post secondary degree is a plus

Benefits:-

• An attractive compensation package.
• Incredible learning and growth opportunities
• Outstanding rewards and recognition program & employee engagement activities
• Free Food and Transport while working on-site
• Medical Insurance

Note: Candidates who are currently out stationed is requested to contact the concerned HR representative regarding their interview scheduling.

Interview details :

Monday - Friday ( saturday and sunday no interview)

Location - 92/1B, Electronic City Phase I, Electronic City, Konappana Agrahara, Karnataka 560100