Customer Service Manager

Kambson Express Logistics; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Kambson Express Logistics seeks a dynamic Customer Service Manager to lead the CustomerService team in Pune. You will manage key client accounts, resolve escalations, and ensure high client satisfaction and strong relationships.

You will draft professional email responses, coordinate with operations, and conduct client meetings and visits to maintain service excellence and foster long-term partnerships.

Qualifications

• Strong knowledge of transportation and cargo movement.
• Excellent communication skills.
• Escalation handling.
• Professional email drafting.
• Leadership skills.
• Ability to conduct client meetings.

Responsibilities

• Manage the CustomerService team.
• Handle key client accounts and escalations.
• Draft professional email responses.
• Coordinate with operations.
• Conduct client meetings and visits.
• Ensure high customer satisfaction and strong client relationships.

Skills

Transportation knowledge

Communication skills

Escalation handling

Email drafting

Leadership

Client meetings

Job description

Manage the CustomerService team, handle key client accounts, resolve escalations, draft professional email responses, coordinate with operations, conduct client meetings and visits, and ensure high customer satisfaction & strong client relationships.

Required Candidate profile

• Strong knowledge of transportation and cargo movement
• excellent communication skills
• escalation handling
• professional email drafting
• leadership skills
• ability to conduct client meetings