Customer Service/Customer Support Internship in Bangalore

Legend of Toys; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Legend of Toys in Bengaluru is seeking a proactive Customer Support Associate to assist customers via chat, email, and calls, while ensuring timely, friendly service.

You will handle order updates, product information, and post‑purchase support, coordinate with logistics and product teams, and maintain accurate records of interactions to drive satisfaction. This is an early-stage startup offering a chance to shape a growing support function in India’s vibrant toy market.

Responsibilities

• Assist customers via chat, email, and calls with timely, friendly communication.
• Support customers with order updates, product information, and after-sales assistance.
• Help collect and organize customer feedback to spot recurring issues and improvement opportunities.
• Coordinate with internal teams (logistics, product, marketing) to resolve customer requests.
• Maintain accurate records of customer interactions in support tools.
• Conduct follow-ups with customers to ensure satisfaction and gather feedback.

Job description

• Assist the team in responding to customer queries across chat, email, and calls, ensuring timely and friendly communication.
• Support customers with order updates, product information, and after-sales assistance.
• Help collect and organize customer feedback and data to spot recurring issues and improvement opportunities.
• Coordinate with internal teams (logistics, product, and marketing) to help resolve customer requests.
• Maintain accurate records of customer interactions in our support tools.
• Conduct follow-ups with customers to ensure satisfaction and gather feedback.

About Company

At Legend of Toys, we are an exciting early-stage startup in the vibrant toy industry of India. Our mission is to create a differentiated destination for toys that prioritizes exceptional customer experiences and high-quality products. With a unique blend of in-house manufacturing and carefully sourced materials, we aim to offer toys that inspire joy and creativity in children.

Founded by a team of experienced professionals with backgrounds at industry leaders such as Livspace, Supertails, and Unacademy, we are passionate about transforming the way parents and children explore play. Our commitment to innovation and quality sets us apart as we strive to become a trusted name in the toy market. Join us in our journey to redefine the toy experience for families across India!