Customer Service Associates

Securesearch; Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

Securesearch in Mumbai, India is seeking a Customer Service Associate to act as the interface for clients and applicants, ensuring efficient management of client accounts. The role is full-time at our Mumbai site, requiring 1–5 years of experience and a bachelor’s degree.

The candidate will initiate screening requests promptly, monitor performance, maintain high quality and service levels, and ensure timely, confidential handling of communications while adhering to guidelines across delivery and

Qualifications

• Bachelor's degree or equivalent required.
• Minimum one year in screening or customer service.
• Proficient with MS Office and email applications.

Responsibilities

• Ensure screening requests are initiated in a timely manner.
• Monitor account performance on an ongoing basis.
• Maintain highest level of quality and service delivery.
• Meet established service levels and turnaround time.
• Facilitate timely and accurate resolution of client requests.
• Report account performance to clients as per schedule.
• Ensure confidentiality of client and applicant communications.
• Adhere to quality parameters specified for the process.
• Ensure continuous adherence to existing guidelines on various aspects of delivery, responsiveness and operational processes.

Skills

Verbal communication

Written communication

Quality orientation

Attention to detail

Multitasking

Time management

Organization

Interpersonal skills

Pressure handling

Education

Bachelor's degree

Tools

MS Office

Email applications

Job description

The Customer Service Associate will serve as an interface for clients and their applicants and will be responsible for ensuring efficient management of client accounts.

Job Operations Location Mumbai, India Schedule Full-time Experience 1 - 5 years Education Bachelor s degree or equivalent

Job Description

• Ensure screening requests are initiated in a timely manner
• Monitor account performance on an ongoing basis
• Maintain highest level of quality and service delivery
• Meet established service levels and turnaround time
• Facilitate timely and accurate resolution of client requests
• Report account performance to clients as per schedule
• Ensure confidentiality of client and applicant communications
• Adhere to quality parameters specified for the process
• Ensure continuous adherence to existing guidelines on various aspects of delivery, responsiveness and operational processes

Desired Attributes

• Good verbal and written English language skills
• Quality orientation and attention to detail
• Ability to function effectively in a dynamic environment
• Must be able to multi-task and function independently
• Ability to handle pressure
• Strong planning, time-management and organization skills
• Excellent interpersonal skills

Desired Experience

• Minimum one year in screening or customer service
• Good knowledge of MSOffice and e-mail applications