Customer Service Agent

Jobgether SRL; India; Remote; INR 300,000 - 420,000; Full time

Benefits offered by this job

Private health insurance

Paid time off

Work-from-home arrangement

Performance bonus

Job summary

Lever, Inc. is seeking a Customer Service Agent based in Mumbai, India, to deliver reliable support and facilitate clear communication between callers and interpreters. The role is remote, with responsibilities spanning data entry, information retrieval, and efficient call handling.

You will identify language requirements, update records, and transfer calls to appropriate staff, ensuring a professional and courteous experience for customers in a fast-paced environment.

Qualifications

• Excellent customer service, communication, and interpersonal skills.
• Strong command of written and spoken English.
• Proficiency with computer terminals and digital systems to enter, retrieve, and manage information.
• Excellent keyboarding skills.
• Strong attention to detail in a fast-paced, customer-focused environment.
• Multitasking, time management, and problem-solving abilities.
• Organized and adaptable, with a commitment to following procedures.
• Location: Mumbai, Maharashtra, India (residence required).

Responsibilities

• Identify language requirements and ensure needs are understood.
• Enter, update, verify customer information in systems with accuracy and confidentiality.
• Access databases and digital tools to retrieve information and support inquiries.
• Transfer calls to appropriate staff or interpreters to ensure efficient service.
• Provide additional assistance, ensuring professional, courteous experience.
• Manage multiple tasks with high accuracy and responsiveness.
• Follow procedures and guidelines for consistent call handling.

Skills

Customer service

English communication

Data entry

Keyboarding

Time management

Attention to detail

Tools

CRM systems

Database tools

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Service Agent based in Mumbai, India.

As a Customer Service Agent, you will play an important role in delivering reliable customer support and facilitating clear communication between callers and interpreters. You will help identify callers' language requirements, accurately record customer information, and connect individuals with the appropriate resources. Working in a remote customer service environment, you will use digital tools and databases to handle inquiries efficiently and ensure a smooth caller experience. This position requires excellent English communication skills, attention to detail, and the ability to manage information accurately while responding to customer needs. You will contribute to efficient service delivery by ensuring calls are handled professionally, promptly, and with care. If you are customer-focused, organized, and comfortable working with computer-based systems, this opportunity offers a chance to develop your skills in a service-oriented environment.

Accountabilities

• Identify callers' language requirements and ensure their needs are accurately understood.

• Enter, update, and verify customer information in the appropriate systems while maintaining accuracy and confidentiality.

• Access relevant databases and digital tools to retrieve information and support customer inquiries.

• Transfer calls promptly to the appropriate staff members or interpreters to ensure efficient communication and service delivery.

• Provide additional assistance to callers when needed, ensuring a professional, courteous, and helpful experience.

• Manage multiple tasks simultaneously while maintaining high standards of accuracy, responsiveness, and customer service.

• Follow established procedures and service guidelines to support consistent, efficient, and reliable call handling.

Requirements:

• Excellent customer service, communication, and interpersonal skills, with a professional and courteous approach to caller interactions.

• Strong command of written and spoken English; additional language skills are not required.

• Proficiency in using computer terminals and digital systems to enter, retrieve, and manage information while assisting callers.

• Excellent keyboarding skills, with the ability to process information quickly and accurately.

• Strong attention to detail and the ability to maintain accuracy while working in a fast-paced, customer-focused environment.

• Effective multitasking, time management, and problem-solving skills, with the ability to respond promptly to customer needs.

• A dependable, organized, and adaptable approach to work, with a commitment to following procedures and delivering consistent service.

• Location requirement: Candidates must reside in Mumbai, Maharashtra, India, to be considered for this work-from-home position.

Benefits:

• Private health insurance: Access to health insurance coverage.

• Paid time off: Time away from work to support personal needs and well-being.

• Work-from-home arrangement: Remote working opportunity for eligible candidates residing in Mumbai.

• Performance bonus: Additional earning opportunities based on performance.

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