Customer Service Associate-Voice

Accenture; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Accenture is seeking a Customer Service Associate in Gurugram District, Haryana. The role involves providing assistance and support to customers, addressing inquiries, and resolving issues to ensure customer satisfaction.

The ideal candidate should possess a graduation degree, be proficient in Italian, and have 1 to 3 years of experience in customer service. Candidates must be adaptable, team-oriented, and able to perform under pressure, with the willingness to work in rotational shifts.

Qualifications

• Proficient in Italian language.
• 1 to 3 years of experience in a customer service role.

Responsibilities

• Solve routine problems largely through precedent and referral to guidelines.
• Interactions primarily within the team and direct supervisor.
• Follow detailed instruction on daily tasks and new assignments.
• Make decisions impacting your own work.
• Individual contributor with a focused scope of work.
• Work in rotational shifts.

Skills

Ability to work well in a team

Adaptable and flexible

Ability to perform under pressure

Agility for quick learning

Education

Any Graduation

Job description

Skill required

Language Translation - Customer Service

Designation

Customer Service Associate

Qualifications

Any Graduation

Years of Experience

1 to 3 years

Language - Ability

Italian - Proficient

What would you do

Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for

• Ability to work well in a team
• Adaptable and flexible
• Ability to perform under pressure
• Agility for quick learning

Roles and Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts