Customer Service Analyst-Voice

Accenture; Gurugram District; On-site; INR 400,000 - 600,000; Full time

Job summary

Accenture is looking for a Customer Service Analyst in Gurugram, India. The ideal candidate should be proficient in French and have 3 to 5 years of customer service experience. You will analyze and solve lower complexity problems while engaging with peers and clients.

Responsibilities include working collaboratively within teams, managing client relations, and providing exemplary customer assistance and support. This position may require rotational shifts and offers an exciting opportunity to grow within a leading global professional services company.

Qualifications

• Proficient in French.
• 3 to 5 years of experience in customer service.
• Ability to analyze and solve lower complexity problems.

Responsibilities

• Engage with peers within Accenture before updating supervisors.
• Serve as an individual contributor within a team.
• May require work in rotational shifts.

Skills

Language Translation

Customer Service

Team Collaboration

Results Orientation

Agility for Quick Learning

Client Relationship Management

Education

Any Graduation

Job description

Skill required: Language Translation - Customer Service

Designation: Customer Service Analyst

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

Language - Ability: French - Proficient

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song - all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do? Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

• Ability to work well in a team
• Results orientation
• Agility for quick learning
• Ability to establish strong client relationship

Roles and Responsibilities:

• Analyze and solve lower complexity problems.
• Engage with peers within Accenture before updating supervisors.
• Have limited exposure with clients and/or Accenture management.
• Receive moderate instruction on daily tasks and detailed instruction on new assignments.
• Decisions may impact your own work and work of others.
• Serve as an individual contributor within a team, with a focused scope of work.
• May require work in rotational shifts.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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