Customer Service Associate-Voice

Accenture in India; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

Accenture in India is seeking a Customer Service Associate to support clients with inquiries, resolve issues, and ensure a positive service experience.

This role requires graduation, 1–3 years of experience, and French language proficiency; you will join a collaborative team and may work in rotational shifts.

You will engage with customers, navigate inquiries, and escalate issues following established guidelines, contributing to service excellence in a fast-paced, global environment.

Qualifications

• Graduation from any discipline.
• 1–3 years of experience.
• French language proficiency.

Responsibilities

• Solve routine problems largely through precedent and guidelines.
• Interactions are with your own team and direct supervisor.
• Role may require rotational shifts and daily task instructions.

Skills

Agility for quick learning

Results orientation

Teamwork

Prioritization of workload

Education

Any Graduation

Job description

Skill required: Language Translation - Customer Service

Designation: Customer Service Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

Language - Ability: French - Proficient

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

NA Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

• Agility for quick learning
• Results orientation
• Ability to work well in a team
• Prioritization of workload . Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts