Customer Service Associate-Voice

Accenture in India; Chennai District; On-site; INR 500,000 - 700,000; Full time

Job summary

Accenture in India is seeking a Customer Service Associate with French language expertise to support OTC collections for North America. The candidate should hold a BCom degree and have 1–3 years of experience in customer service.

The role focuses on establishing strong client relationships, managing multiple stakeholders, meeting deadlines, and performing under pressure, with potential rotational shifts.

Qualifications

• BCom degree or equivalent
• 1–3 years of experience in customer service
• French language expert (Expert)

Responsibilities

• OTC collections in French for NA customers
• Provide customer service and support in French
• Address inquiries and resolve issues to ensure customer satisfaction
• Maintain and nurture client relationships across stakeholders

Skills

Client relationship

Stakeholder management

Deadline oriented

Resilience under pressure

Negotiation

Education

B.Com

Job description

Skill required: Language Translation - Customer Service

Designation: Customer Service Associate

Qualifications: BCom

Years of Experience: 1 to 3 years

Language - Ability: French - Expert

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

OTC collections in French NA Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

• Ability to establish strong client relationship
• Ability to manage multiple stakeholders
• Ability to meet deadlines
• Ability to perform under pressure
• Negotiation skills
• Accounts Receivable (AR) Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts