International Customer Support | Voice Process | Apply Now

JobShop; Bengaluru; On-site; INR 320,000 - 500,000; Full time

Job summary

JobShop India’s Largest BPO Recruitment Company in Bengaluru is hiring Customer Support Executives for an International E-commerce Voice Process. You will assist global customers with queries related to orders, deliveries, returns, refunds, and account support. Salary ranges from 3.2 to 5 LPA plus incentives.

Rotational shifts and 5-day work with 2 rotational offs are part of the schedule. Freshers and experienced candidates are welcome, with undergraduate or graduate degrees acceptable.

Qualifications

• Undergraduate / Graduate candidates can apply.
• Freshers & Experienced candidates are welcome.
• Excellent English communication skills.
• Basic knowledge of MS Excel and CRM tools.
• Comfortable working in rotational shifts.

Responsibilities

• Handle inbound customer calls professionally.
• Assist customers with orders, deliveries, returns, and refunds.
• Verify customer and order details accurately.
• Create and update customer tickets in CRM systems.
• Coordinate with logistics and internal teams when required.
• Maintain high standards of CSAT, Quality, AHT, and Productivity.

Skills

English communication

MS Excel

CRM tools

Problem-solving

Multi-tasking

Education

Undergraduate or Graduate degree

Tools

CRM software

Job description

JobShop India’s Largest BPO Recruitment Company

Job Details

Job Role: Customer Support Executive – International Voice Process
Process: E-commerce Customer Support
Location: Bengaluru
Salary: 3.2 – 5 LPA + Incentives
Shift: Rotational Shifts
Working Days: 5 Days Working | 2 Rotational Offs

Job Role

We are hiring Customer Support Executives for an International E-commerce Voice Process. You will assist global customers with queries related to orders, deliveries, returns, refunds, and account support.

Roles & Responsibilities

• Handle inbound customer calls professionally.
• Assist customers with orders, deliveries, returns, and refunds.
• Verify customer and order details accurately.
• Create and update customer tickets in CRM systems.
• Coordinate with logistics and internal teams when required.
• Maintain high standards of CSAT, Quality, AHT, and Productivity.

Eligibility

• Undergraduate / Graduate candidates can apply.
• Freshers & Experienced candidates are welcome.
• Excellent English communication skills.
• Basic knowledge of MS Excel and CRM tools.
• Comfortable working in rotational shifts.

Preferred Skills

• Prior experience in E-commerce or Customer Support is an advantage.
• Good communication and interpersonal skills.
• Strong problem-solving ability.
• Ability to handle multiple customer queries efficiently.

Interview Process

HR Round Communication/Operations Round Offer Letter