Student Care Associate

Appsierra Group; Dadri; On-site; INR 300,000 - 540,000; Full time

Job summary

Appsierra Group is seeking a proactive Student Care Executive to support learners with queries, coordinate with internal teams, and ensure a smooth, positive student experience throughout their learning journey. The role requires strong Hindi and English communication, 1–3 years in student support, customer service, and the ability to handle multiple tasks in a fast-paced EdTech environment.

Onboarding assistance, issue resolution, and regular follow-ups are key duties, with a focus on student

Qualifications

• Graduate in any discipline; postgraduate qualification is an added advantage.
• 1–3 years in Student Support, Counselling, Customer Support or similar.
• Excellent verbal and written communication in Hindi and English.
• Strong interpersonal and problem-solving abilities.
• Patient, empathetic, and student-focused.
• Good coordination and follow-up skills.
• Proficient in MS Office/Google Workspace and CRM/ticketing systems.
• Able to work in a fast-paced EdTech environment.

Responsibilities

• Handle student queries through calls, emails, WhatsApp, and other channels.
• Provide accurate information related to courses, schedules, materials, tests, and services.
• Resolve concerns while ensuring high student satisfaction.
• Coordinate with academic, operations, technical, and other teams to resolve issues.
• Maintain records of student interactions, requests, feedback and resolutions.
• Follow up to ensure concerns are resolved effectively.
• Collect and analyze student feedback and share recurring concerns with teams.
• Assist students with onboarding, course processes, and administrative tasks.
• Identify critical issues and elevate them when needed.
• Support student engagement and retention initiatives.
• Maintain professional communication adhering to policies and standards.

Skills

Student Support / Counselling

Customer Service

Communication (Hindi & English)

Coordination & Follow-up

MS Office / Google Workspace

Education

Graduate in any discipline

Postgraduate qualification

Tools

CRM systems

Ticketing systems

Job description

About the Role

We are looking for a proactive and student-focused Student Care Executive to join our team. The candidate will be responsible for assisting students with their queries, providing timely support, coordinating with internal teams, and ensuring a smooth and positive student experience throughout their learning journey.

Key Responsibilities

• Handle student queries through calls, emails, WhatsApp, and other communication channels in a professional and timely manner.

• Provide accurate information and assistance related to courses, classes, schedules, study materials, tests, and other student services.

• Resolve student concerns and complaints while ensuring a high level of student satisfaction.

• Coordinate with academic, operations, technical, and other internal teams to resolve student-related issues.

• Maintain accurate records of student interactions, requests, feedback, and resolutions.

• Follow up with students to ensure their concerns have been resolved effectively.

• Collect and analyze student feedback and share recurring concerns with the concerned teams.

• Assist students with onboarding, course-related processes, and other administrative requirements.

• Identify critical or recurring student issues and elevate them to the appropriate authority when required.

• Support student engagement and retention initiatives.

• Maintain professional communication and ensure adherence to company policies and service standards.

Required Skills & Qualifications

• Graduate in any discipline; postgraduate qualification will be an added advantage.

• 1–3 years of experience in Student Support, Student Counselling, Customer Support, Client Servicing, or a similar role.

• Excellent verbal and written communication skills in Hindi and English.

• Strong interpersonal and problem-solving abilities.

• Patient, empathetic, and student-oriented approach.

• Good coordination and follow-up skills.

• Comfortable handling multiple queries and tasks simultaneously.

• Basic knowledge of MS Office/Google Workspace and CRM or ticketing systems.

• Ability to work in a fast-paced education/EdTech environment.

Preferred Candidate Profile

• Prior experience in an EdTech, education, coaching institute, or student support environment will be preferred.

• Candidates with strong communication and customer-handling skills are encouraged to apply.

• A positive attitude with a strong focus on student experience and issue resolution.

Key Competencies

Student Handling | Communication | Problem Solving | Empathy | Coordination | Follow-up | Customer Service | Conflict Resolution | Time Management | Teamwork