Customer Service Associate in Noida, Gurgaon

Mahindra First Choice Wheels Ltd; Dadri; On-site; INR 180,000 - 300,000; Full time

Job summary

Mahindra First Choice Wheels Ltd is seeking a Customer Service Associate in India to deliver top-notch support across phone, email, and in-person channels. The role emphasizes bilingual communication in English and Hindi, and proficiency with MS-Office and CRM systems to maintain strong client relationships.

You will handle inquiries, resolve issues, collaborate with internal teams, and strive to enhance customer experience while upholding the company’s service standards.

Qualifications

• Excellent communication skills required.
• MS-Office proficiency essential.
• Fluency in English and Hindi required.

Responsibilities

• Provide exceptional customer support via phone, email, and in-person interactions.
• Interact with clients to understand needs and provide timely solutions.
• Maintain client relationships using CRM to ensure loyalty and satisfaction.
• Collaborate with internal teams to address customer issues and deliver seamless service.
• Proactively identify opportunities to enhance customer experience and drive growth.
• Handle inquiries and complaints with professionalism and empathy.
• Continuously improve communication and product knowledge to better assist clients.

Skills

Effective communication

MS-Office proficiency

Fluent in English

Fluent in Hindi

Tools

CRM software

Job description

As a Customer Service Associate at Mahindra First Choice Wheels Limited, you will be a key player in ensuring top-notch customer satisfaction and building strong client relationships. We are looking for a talented individual who excels in effective communication, MS-Office proficiency, and is fluent in both English and Hindi.

Key Responsibilities

• Provide exceptional customer support through various channels including phone, email, and in-person interactions.
• Interact with clients to understand their needs and concerns, and provide timely and effective solutions.
• Maintain and manage client relationships through CRM software to ensure customer loyalty and satisfaction.
• Collaborate with internal teams to address customer issues and provide seamless service delivery.
• Proactively identify opportunities to enhance customer experience and drive business growth.
• Handle customer inquiries and complaints with professionalism and empathy to maintain a positive brand image.
• Continuously improve communication skills and product knowledge to better assist clients and meet their needs effectively.

If you are passionate about customer service, have excellent communication skills, and enjoy building lasting relationships with clients, we invite you to join our dynamic team at Mahindra First Choice Wheels Limited.

About Company: Mahindra First Choice Wheels is India's largest multi-brand certified used car company with an intention to create a powerful online presence by building a premium customer-facing online brand. Part of the $16.5 billion-dollar Mahindra Group (www.mahindrafirstchoice.com/). We are the proud creator of India's leading automobile exchange platform dealing in auto - inspections, auctions, and a multitude of products specializing in simplifying buyer-seller interaction (www.ediig.com and www.autoinspekt.com). We have also successfully created one of the top 5 auto portals in the country with IndianBlueBook, a site with 1.5 million+ visitors every month and one lakh price checks (www.indianbluebook.com/). carandbike.com, amongst the most credible auto content portals in India, is part of Mahindra First Choice Wheels.