Customer Service Associate in Gurgaon, Noida

Mahindra First Choice Wheels Ltd; Gurugram District; Presencial; INR 250 000 - 400 000; Tempo integral

Resumo da oferta

Mahindra First Choice Wheels Limited is seeking a Customer Service Associate to deliver top-notch support across phone, email, and in-person interactions, while building lasting client relationships.

The role emphasizes effective communication, CRM proficiency, and product knowledge to resolve issues promptly and enhance customer satisfaction.

Join our team to help drive customer delight and contribute to India's largest multi-brand certified used car network.

Qualificações

• Excellent communication skills in English and Hindi.
• Proficiency in MS Office applications.
• Ability to understand and address customer needs across channels.
• Strong relationship-building abilities.

Responsabilidades

• Provide exceptional customer support through various channels including phone, email, and in-person interactions.
• Interact with clients to understand their needs and concerns, and provide timely and effective solutions.
• Maintain and manage client relationships through CRM software to ensure customer loyalty and satisfaction.
• Collaborate with internal teams to address customer issues and provide seamless service delivery.
• Proactively identify opportunities to enhance customer experience and drive business growth.
• Handle customer inquiries and complaints with professionalism and empathy to maintain a positive brand image.
• Continuously improve communication skills and product knowledge to better assist clients and meet their needs effectively.

Conhecimentos

Effective communication

English & Hindi

MS Office proficiency

Ferramentas

MS Office

Descrição da oferta de emprego

As a Customer Service Associate at Mahindra First Choice Wheels Limited, you will be a key player in ensuring top-notch customer satisfaction and building strong client relationships. We are looking for a talented individual who excels in effective communication, MS-Office proficiency, and is fluent in both English and Hindi.

Key Responsibilities

• Provide exceptional customer support through various channels including phone, email, and in-person interactions.
• Interact with clients to understand their needs and concerns, and provide timely and effective solutions.
• Maintain and manage client relationships through CRM software to ensure customer loyalty and satisfaction.
• Collaborate with internal teams to address customer issues and provide seamless service delivery.
• Proactively identify opportunities to enhance customer experience and drive business growth.
• Handle customer inquiries and complaints with professionalism and empathy to maintain a positive brand image.
• Continuously improve communication skills and product knowledge to better assist clients and meet their needs effectively.

If you are passionate about customer service, have excellent communication skills, and enjoy building lasting relationships with clients, we invite you to join our dynamic team at Mahindra First Choice Wheels Limited.

About Company: Mahindra First Choice Wheels is India's largest multi-brand certified used car company with an intention to create a powerful online presence by building a premium customer-facing online brand. Part of the $16.5 billion-dollar Mahindra Group (www.mahindrafirstchoice.com/). We are the proud creator of India's leading automobile exchange platform dealing in auto - inspections, auctions, and a multitude of products specializing in simplifying buyer-seller interaction (www.ediig.com and www.autoinspekt.com). We have also successfully created one of the top 5 auto portals in the country with IndianBlueBook, a site with 1.5 million+ visitors every month and one lakh price checks (www.indianbluebook.com/). carandbike.com, amongst the most credible auto content portals in India, is part of Mahindra First Choice Wheels.