Deputy Manager Customer Care

Mahindra And Mahindra Ltd.; Hubli; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Mahindra and Mahindra Limited in Hubli, Karnataka seeks a senior leader with 10-15 years' experience to drive systems for first-time-right service and robust production processes.

The role partners with Quality and PDRDS to feed back into products, strengthens dealer-state relationships, rolls out new initiatives efficiently, and mentors subordinates to build the organization's future.

Qualifications

• B.E. degree required.
• 10-15 years of experience required.

Responsibilities

• Creating systems to ensure first time right service as well as managing processes to ensure no loss of production.
• Linking up with Quality and PDRDS to ensure product feedback is incorporated in existing and future products.
• Managing the state by undertaking relationship building between dealers and state team.
• Ensuring that the new initiatives are implemented efficiently as well as making sure of their success.
• Working with subordinates to prepare them to take the organization into the future.

Education

B.E.

Job description

Select how often (in days) to receive an alert:

• 1. Creating systems to ensure first time right service as well as managing processes to ensure no loss of production
• 2. Linking up with Quality and PDRDS to ensure product feedback is incorporated in existing and future products
• 3. Managing the state by undertaking relationship building between dealers and state team
• 4. Ensuring that the new initiatives are implemented efficiently as well as making sure of their success
• 5. Working with subordinates to prepare them to take the organization into the future

Experience

10- 15 Years

Industry Preferred

Qualifications

B.E.

General Requirements

Our commitment to Diversity, Equity, and Inclusion

At Mahindra and Mahindra Limited, we believe that diversity drives innovation, and inclusion is at the heart of everything we do. We are committed to cultivating a workplace where every individual feels valued, respected, and empowered to thrive.
We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law.
We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants.
Together, we rise by embracing differences and building a future that reflects the communities we serve.