Customer Relation Executive

Digitide; Alwar; On-site; INR 250,000 - 420,000; Full time

Job summary

Digitide in India is seeking a Customer Care Executive to serve home and personal loan customers. You will be the first point of contact, delivering accurate information and guiding applicants through the loan journey.

You will schedule meetings with the Mahindra field team for document collection, coordinate with internal teams, and maintain precise records while upholding a high standard of service. The ideal candidate has a high school diploma, strong communication skills, and a

Qualifications

• High school diploma or equivalent.
• Prior customer service or call center experience preferred.
• Excellent communication skills.
• Strong organizational and attention to detail.
• Proficiency in MS Office and related software.
• Ability to work independently and as part of a team.
• Good time management and customer service orientation.
• Willingness to learn and adapt.
• Professional demeanor representing company values.

Responsibilities

• Act as the primary contact for customers seeking home and personal loans.
• Schedule meetings with the Mahindra field team for document collection.
• Maintain high customer satisfaction by addressing inquiries promptly.
• Build relationships with customers to foster a positive brand image.
• Stay updated with loan products, policies, and procedures.
• Handle inquiries and complaints with effective solutions.
• Collaborate with internal teams to streamline loan processes.
• Maintain accurate records of interactions and document collection.
• Provide feedback on customer trends to management.
• Assist in developing customer service strategies to enhance experience.

Skills

Excellent communication

Organizational skills

MS Office

Customer-centric

Independent work

Team collaboration

Time management

Problem solving

Education

High school diploma

Tools

MS Office

Job description

Job Description:

As a Customer Care Executive, you will play a vital role in our organizations customer service operations. Your primary responsibility will be to engage with customers seeking home and personal loans, providing them with the necessary information and support. You will be the first point of contact, ensuring a positive and efficient customer experience. Your role will involve setting up meetings with our Mahindra field team to facilitate document collection, thus contributing to a seamless loan process.

Responsibilities

• Act as the primary point of contact for customers seeking home and personal loans, providing timely and accurate information.
• Schedule and coordinate meetings with the Mahindra field team for document collection, ensuring a smooth process.
• Maintain a high level of customer satisfaction by promptly addressing inquiries and concerns.
• Build and maintain strong relationships with customers, fostering a positive brand image.
• Stay updated with loan products, policies, and procedures to provide accurate advice to customers.
• Handle customer inquiries and complaints, offering effective solutions and ensuring a high level of service.
• Collaborate with internal teams to ensure a seamless loan application and approval process.
• Maintain accurate records of customer interactions and document collection activities.
• Provide regular feedback to the management team on customer trends and preferences.
• Assist in developing and implementing customer service strategies to enhance the overall customer experience.

Qualifications

• A high school diploma or equivalent qualification is required.
• Previous experience in a customer service or call center role is preferred.
• Excellent communication skills, both verbal and written, with the ability to engage and build rapport with customers.
• Strong organizational skills and attention to detail to manage multiple tasks and customer interactions.
• Proficiency in using Microsoft Office suite and other relevant software.
• Ability to work independently and as part of a team, demonstrating a positive and collaborative attitude.
• Excellent time management skills and the ability to prioritize tasks effectively.
• A customer-centric approach with a focus on delivering exceptional service.
• Willingness to learn and adapt to new processes and technologies.
• A positive and professional demeanor, representing the companys values and brand.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associations, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.