Customer Relation Executive

Digitide; Purnia; On-site; INR 240,000 - 420,000; Full time

Job summary

Digitide is seeking a Customer Care Executive to support home and personal loan inquiries. You will be the first point of contact, provide information, and help coordinate document collection with the Mahindra field team to streamline the loan process.

You will build rapport with customers, stay updated on loan products, and collaborate with internal teams to ensure a smooth application and approval journey. Prior customer service experience is preferred.

Qualifications

• Experience in customer service or call center is preferred.
• Excellent oral and written communication skills.
• Ability to engage with customers and build rapport.
• Able to prioritize tasks and manage multiple interactions.
• Proficiency with Microsoft Office and related software.
• Customer-centric approach with a professional demeanor.

Responsibilities

• Act as the primary point of contact for customers seeking home and personal loans, providing timely and accurate information.
• Schedule and coordinate meetings with the Mahindra field team for document collection, ensuring a smooth process.
• Maintain a high level of customer satisfaction by promptly addressing inquiries and concerns.
• Build and maintain strong relationships with customers, fostering a positive brand image.
• Stay updated with loan products, policies, and procedures to provide accurate advice to customers.
• Handle customer inquiries and complaints, offering effective solutions and ensuring a high level of service.
• Collaborate with internal teams to ensure a seamless loan application and approval process.
• Maintain accurate records of customer interactions and document collection activities.
• Provide regular feedback to the management team on customer trends and preferences.
• Assist in developing and implementing customer service strategies to enhance the overall customer experience.

Skills

Communication skills

Microsoft Office

Time management

Customer focus

Teamwork

Organizational skills

Independent worker

Learning agility

Attention to detail

Education

High school diploma or equivalent

Job description

Job Description:

As a Customer Care Executive, you will play a vital role in our organizations customer service operations. Your primary responsibility will be to engage with customers seeking home and personal loans, providing them with the necessary information and support. You will be the first point of contact, ensuring a positive and efficient customer experience. Your role will involve setting up meetings with our Mahindra field team to facilitate document collection, thus contributing to a seamless loan process.

Responsibilities

• Act as the primary point of contact for customers seeking home and personal loans, providing timely and accurate information.
• Schedule and coordinate meetings with the Mahindra field team for document collection, ensuring a smooth process.
• Maintain a high level of customer satisfaction by promptly addressing inquiries and concerns.
• Build and maintain strong relationships with customers, fostering a positive brand image.
• Stay updated with loan products, policies, and procedures to provide accurate advice to customers.
• Handle customer inquiries and complaints, offering effective solutions and ensuring a high level of service.
• Collaborate with internal teams to ensure a seamless loan application and approval process.
• Maintain accurate records of customer interactions and document collection activities.
• Provide regular feedback to the management team on customer trends and preferences.
• Assist in developing and implementing customer service strategies to enhance the overall customer experience.

Qualifications

• A high school diploma or equivalent qualification is required.
• Previous experience in a customer service or call center role is preferred.
• Excellent communication skills, both verbal and written, with the ability to engage and build rapport with customers.
• Strong organizational skills and attention to detail to manage multiple tasks and customer interactions.
• Proficiency in using Microsoft Office suite and other relevant software.
• Ability to work independently and as part of a team, demonstrating a positive and collaborative attitude.
• Excellent time management skills and the ability to prioritize tasks effectively.
• A customer-centric approach with a focus on delivering exceptional service.
• Willingness to learn and adapt to new processes and technologies.
• A positive and professional demeanor, representing the companys values and brand.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associations, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.