Customer Service Associate

Digitide Solutions Limited; Kolkata District; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading services firm in Kolkata, India, is looking for a Customer Service Associate in the Telecollection department. This role involves engaging with customers who have overdue accounts and facilitating the collection of outstanding amounts while ensuring a positive experience. Ideal candidates should have a high school diploma, 1-2 years of experience in customer service, and excellent communication skills. This position offers opportunities for professional growth and collaboration in a dynamic team environment.

Qualifications

• 1-2 years of experience in customer service or collections, preferably in a call center environment.
• Ability to work independently and manage a high volume of calls and cases.
• Customer-centric mindset with a focus on delivering exceptional service.

Responsibilities

• Contact customers with overdue accounts to discuss payment arrangements.
• Provide excellent customer service, ensuring a positive tone in communications.
• Collaborate with internal teams for efficient collections.

Skills

Communication skills

Problem-solving

Time management

Conflict resolution

Education

High school diploma or equivalent

College degree preferred

Tools

CRM systems

Microsoft Office suite

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Service Associate in our Telecollection department, you will play a vital role in our company's collections process. Your primary responsibility will be to engage with customers who have overdue accounts and facilitate the collection of outstanding amounts. You will act as the primary point of contact, ensuring a positive and professional customer experience throughout the collection process.

Responsibilities

• Contact customers with overdue accounts to discuss payment arrangements and negotiate repayment plans.
• Maintain accurate records of all customer interactions and payment agreements.
• Provide excellent customer service, ensuring a positive and respectful tone in all communications.
• Collaborate with internal teams to ensure a smooth and efficient collections process.
• Stay updated on industry regulations and best practices related to debt collection.
• Handle customer inquiries and provide accurate information regarding their accounts.
• Escalate complex or sensitive cases to the appropriate team leads or managers.
• Maintain a high level of data privacy and security when handling customer information.
• Assist in generating reports and providing insights on collection performance.
• Actively contribute to a positive and supportive team environment.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 1-2 years of experience in customer service or collections, preferably in a call center environment.
• Excellent communication skills, both verbal and written, with the ability to adapt to different customer personalities.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using CRM systems and Microsoft Office suite.
• Ability to work independently and manage a high volume of calls and cases.
• Excellent time management and organizational skills.
• A customer-centric mindset with a focus on delivering exceptional service.
• Willingness to learn and adapt to new collection strategies and technologies.
• Strong work ethic and a professional demeanor.

Job Info

• Job Identification 253874
• Job Category Customer Support/Operations | BPM