Customer Service Associate

Digitide Solutions Limited; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

A forward-thinking solutions provider located in Mumbai is looking for a Customer Service Associate. In this role, you will be the main point of contact for customers, exceptional communication, and problem-solving skills are crucial. The position involves addressing inquiries, resolving issues, and enhancing customer relationships to drive satisfaction. Ideal candidates will have experience in customer service environments and be adept in using CRM systems, while possessing a proactive and positive approach to service delivery.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Strong problem-solving and analytical abilities are required.
• Experience in a customer service or call center environment is preferred.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Build strong customer relationships to ensure loyalty.
• Document customer interactions and maintain accurate records.

Skills

Excellent communication skills

Problem-solving abilities

Customer-centric approach

Time management skills

Tools

CRM systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI‑led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Service Associate, you will be the primary point of contact for our customers, ensuring their satisfaction and providing high‑quality service. Your role is crucial in maintaining positive customer experiences and driving business growth. You will be responsible for handling customer inquiries, resolving complaints, and providing accurate information via various channels, including phone, email, and chat.

Responsibilities

• Respond to customer inquiries and provide timely, accurate information.
• Resolve customer complaints and ensure their satisfaction.
• Maintain a positive and professional attitude at all times.
• Build strong customer relationships and ensure their loyalty.
• Handle customer escalations and provide effective solutions.
• Collaborate with other teams to improve customer service processes.
• Stay updated with product knowledge and company policies.
• Document customer interactions and maintain accurate records.
• Provide feedback and suggestions to improve customer service strategies.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem‑solving and analytical abilities.
• Ability to work independently and manage multiple tasks.
• Customer‑centric approach and a passion for delivering exceptional service.
• Proficiency in using customer relationship management (CRM) systems.
• Experience in a customer service or call center environment is preferred.
• Basic knowledge of collections or telecollection processes is an asset.
• Ability to work in a fast‑paced and dynamic environment.
• Excellent time management and organizational skills.
• A positive and enthusiastic attitude towards customer service.

Job Info

• Job Identification 253381
• Job Category Credit and Collections | BPM