Customer Service Associate

Digitide Solutions Limited

Hyderabad

On-site

INR 223,200 - 334,800

Full time

14 days+

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Job summary

A global digital solutions firm is seeking a Customer Service Associate to represent its brand and ensure a positive customer experience. Your main responsibilities include handling inbound and outbound calls, promoting products, and providing timely information to clients. The ideal candidate should possess excellent communication skills, strong persuasion abilities, and proficiency in CRM systems. A high school diploma is required, and prior customer service experience is beneficial. This role offers a dynamic work environment in Hyderabad.

Qualifications

Excellent communication skills for building rapport.
Strong persuasion skills with a customer-centric approach.
Proficient in CRM systems and maintaining databases.
Ability to manage multiple tasks in a fast-paced environment.
A positive attitude with a passion for customer service.
Time management and organizational skills.
Previous experience in customer service is an asset.

Responsibilities

Make outbound calls to promote products and generate leads.
Handle inbound calls and provide excellent customer service.
Maintain accurate records and update customer databases.
Build strong relationships with customers.
Stay updated with product knowledge and company policies.
Collaborate with sales to understand customer needs.
Handle customer complaints and provide solutions.
Up-sell and cross-sell products to existing customers.
Conduct market research and gather customer feedback.
Ensure compliance with data privacy regulations.

Skills

Excellent communication skills

Strong persuasion and negotiation skills

Proficiency in using CRM systems

Ability to work in a fast-paced environment

Basic knowledge of sales and marketing principles

Excellent time management

Education

High school diploma or equivalent

College degree in a related field

Tools

Microsoft Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Service Associate, you will be the voice of Digitide Solutions, representing our brand and values to our customers. Your primary role will be to handle inbound and outbound calls, ensuring a positive customer experience. You will be responsible for promoting our products, generating leads, and providing timely and accurate information to our clients.

Responsibilities

Make outbound calls to promote products and services, generating interest and leads.
Handle inbound calls, providing excellent customer service and resolving inquiries and issues.
Maintain accurate records and update customer databases with relevant information.
Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty.
Stay updated with product knowledge and company policies to provide accurate information.
Collaborate with the sales team to understand customer needs and preferences.
Handle customer complaints and provide effective solutions, ensuring a high level of customer retention.
Up-sell and cross-sell additional products and services to existing customers.
Conduct market research and gather customer feedback to improve our offerings.
Ensure compliance with data privacy regulations and maintain customer confidentiality.

Qualifications

Excellent communication skills, both verbal and written, with the ability to build rapport quickly.
Strong persuasion and negotiation skills, with a customer-centric approach.
Proficiency in using CRM systems and maintaining accurate customer databases.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
Basic knowledge of sales and marketing principles is preferred.
Excellent time management and organizational skills.
Proficiency in using Microsoft Office or similar software.
Previous experience in a customer service or telecaller role is an asset.
A high school diploma or equivalent is required; a college degree in a related field is preferred.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

Job Info