Apprentice Customer Care

Digitide Solutions Limited; Mumbai; On-site; INR 223,200 - 334,800; Full time

Job summary

A leading technology solutions provider in Mumbai is seeking an Apprentice Customer Care Executive. In this role, you will provide exceptional service to clients, addressing inquiries and resolving issues through various communication channels. The ideal candidate will have a high school diploma, excellent communication abilities, and a passion for customer service. This position offers opportunity for growth in a dynamic environment while ensuring customer satisfaction.

Qualifications

• Relevant customer service experience is preferred.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in using computers and basic software.

Responsibilities

• Handle customer inquiries and complaints via phone, email, and live chat.
• Provide product and service information to customers.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain accurate records of customer interactions.
• Actively listen to customer feedback and contribute to process improvements.
• Stay updated with company policies and product knowledge.
• Maintain a positive and professional attitude in interactions.
• Assist in identifying customer trends to enhance overall experience.
• Participate in team meetings and training sessions.

Skills

Excellent communication skills

Problem-solving abilities

Customer-centric approach

Time management

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Apprentice Customer Care Executive, you will be an integral part of our customer support team, providing exceptional service and building strong relationships with our clients. Your primary focus will be to ensure customer satisfaction by promptly addressing their inquiries, resolving issues, and offering accurate information. This role is perfect for an enthusiastic individual who is passionate about delivering an outstanding customer experience.

Responsibilities

• Handle customer inquiries and complaints via phone, email, and live chat, ensuring timely and accurate responses.
• Provide product and service information to customers, offering guidance and recommendations.
• Collaborate with internal teams to resolve complex customer issues and escalate cases when necessary.
• Maintain accurate records of customer interactions and ensure data privacy and security.
• Actively listen to customer feedback and suggestions, and contribute to process improvements.
• Stay updated with company policies, procedures, and product knowledge to deliver accurate information.
• Maintain a positive and professional attitude while handling customer interactions.
• Assist in identifying customer trends and patterns to enhance the overall customer experience.
• Participate in team meetings and training sessions to continuously develop your skills.

Qualifications

• High school diploma or equivalent is required; relevant customer service experience is preferred.
• Excellent communication skills, both verbal and written, with the ability to adapt to different communication channels.
• Strong problem-solving and critical thinking abilities, with a customer‑centric approach.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in using computers and basic software, including CRM systems.
• A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
• Willingness to learn and adapt to new processes and technologies.
• Excellent time management and organizational skills.
• Ability to work in a fast‑paced environment and handle pressure effectively.

Job Info

• Job Identification 252432
• Job Category Credit and Collections | BPM