Collection Analyst (Temp)

Keka Technologies Private Limited; Pune District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Integrative Systems is seeking a Collections Analyst to contact past due customers, handle inbound/outbound collection calls, reconcile accounts, and work with cross-functional teams to reduce bad debt and DSO.

The role requires 3–5 years of US/Canada B2B collections experience, strong English, and MS Office 365 proficiency. You will support payment processing, refunds, and provide regular management updates.

Qualifications

• Bachelor’s degree in accounting, marketing, communication or business management.
• Masters degree preferred.
• 3–5 years experience in US/Canada B2B collections, billing and invoice processing.
• 2–3 years experience in payment call center with proven quotas.
• English fluency (verbal and written).
• MS Office 365 proficiency (Word, Excel, Outlook, Teams and OneDrive).
• Strong critical thinking and multitasking abilities.
• Customer focus with adaptability for diverse personalities.

Responsibilities

• Conduct custom collections to reduce past due balances and bad debt.
• Respond to inbound calls to obtain payment and resolve disputes.
• Communicate via email for reminders and documentation related to accounts.
• ERP experience with invoice processing, collection and unapplied payments.
• Backend reconciliation and support as directed by management.
• Run and monitor collection reports, aging and credit holds.
• Issue customer refunds when requested.
• Provide regular updates to management on invoices and portal status.
• Support accounts on service interruption.
• Solve problems quickly and create sustainable resolutions.
• Cover daytime U.S. CST hours between 7:30a–6:00p.

Education

Bachelor’s degree in accounting, marketing, communication or business management

Master’s degree preferred

English fluency (verbal and written)

Strong MS Office 365 proficiency

Critical thinking and multitasking

Customer focus and adaptability

Tools

MS Office 365 - Word

MS Office 365 - Excel

MS Office 365 - Outlook

MS Office 365 - Teams

MS Office 365 - OneDrive

Job description

We are looking for an enthusiastic and dynamic Collections Analyst for our organization. Your primary responsibilities will be contacting past due customers for payment, handle inbound and outbound collection calls, reconciliation of accounts, payments and working cross-functionally to resolve disputes to reduce bad debt and daily sales outstanding (DSO). Ability to multi-task and maintain excellent organization and communicate account’s activities clearly. The right candidate has related experience and an intuitive sense for knowing when to quickly escape a call or email to the management team.

• Conduct custom collections efforts on outstanding accounts to reduce past due balances and bad debt to achieve or exceed collection goals.
• Respond to inbound calls from customers to obtain payment, resolve disputes and set up autopay. These can be generated from dunning letters, text messages, return of outbound collection calls and other mass communications.
• Communicate with customers via email for payment reminders, follow-ups, and documentation related to account resolution.
• ERP experience with invoice processing, collection & unapplied payments.
• Backend reconciliation and support as directed by management team.
• Run and monitor collection reports, aging high balance and credit hold removal.
• Issue customer refunds when requested.
• Maintain a high level of professionalism and ensure excellent customer care.
• Meet personal and team qualitative and quantitative goals.
• Provide regular updates to management team covering invoice processing, collection results and portal status.
• Support on accounts that are on service interruption.
• Solve problems quickly and create sustainable resolutions.
• Cover estimated daytime U.S. CST hours between (7:30a – 6:00p).

Job Requirements:

• Bachelor’s degree in accounting, marketing, communication or business management. Masters preferred.
• 3-5 years of recent full-time responsibilities working for US or Canadian based businesses in a B2B environment with Collections, Billing and Invoice processing. Preferably a high-volume inbound and outbound collections environment.
• 2-3 years’ experience in payment call center, with a proven track record of over-achieving quotas and established goals.
• English fluency (verbal and written) required, including knowledge of idioms and colloquial phrases.
• Working knowledge of MS Office 365 - Word, Excel, Outlook, Teams and OneDrive.
• Exceptionally strong ability to think critically and non-linearly.
• Excellent multi-tasker who can juggle various ongoing needs and the time of the team with success.
• Ability to easily adapt to changes in workflow.
• Customer focus and adaptability to different personality types, ensure empathy and care when dealing with customers having the end goal in mind to obtain payment from customers.

About Integrative Systems:

We are a reputable 20+-year-old software development and back-office optimization firm based in Chicago with clients for Microsoft applications (desktop, web, and mobile), IBMi, JDA MMS, and BPCS throughout North America and Canada.

• We have an exceptional work culture that is vibrant, and performance-driven – A workplace that you will aspire to be amember of.
• We proactively work towards creating an environment – wherein every associate is incentivized to think independently; bring to bear diverse and dynamic resources to resolve complex problems collaboratively. And most importantly, understand the meaning and growth in their work.
• We work with a belief that everyone associated with Integrative should grow professionally and personally . Therefore, we seek out what's best for our co-workers.
• We strive to create a workplace that 100 people would absolutely love, not a place that 1000 people kind of like. To achieve this, we try to create job experiences, not job opportunities.
• We know the importance of adding the 'FUN' in 'business fundamentals' at the right time - yet are a well-disciplined, profitable, well-oiled engine of growth. So, when we hire new talent, we lookout for someone who can balance work-life easily.
• We hire only the best. For a typical position, we sift through one hundred resumes and interview at least ten people. Make it in, and you'll be working with some of the best minds in the business. We understand that 'A' people attract 'A' people.
• We do not ride on anything short-term - no short-term market trends, short-term profits, or any short-cuts. Hence, we look for talent who usually believes in stability and commitment more than short-term benefits.
• We understand that when a person joins, he/she brings in various dimensions of their being - physical, emotional, social, mental, and spiritual aspects to the workplace, not just vocational. And because we address all these dimensions for every associate's wellbeing, we create an environment that fosters optimism, mindfulness, authenticity, belongingness, meaning, and vitality.