Customer Service Associate

Digitide Solutions Limited; Bengaluru; On-site; INR 240,000 - 320,000; Full time

Job summary

Digitide Solutions Limited in Bengaluru is seeking a Customer Service Associate to be the face of the company, handling inquiries across phone, email, and live chat, and delivering timely, accurate information. You will resolve issues, maintain product knowledge, and collaborate with internal teams to ensure a seamless customer experience, while upholding brand standards and data integrity.

Candidates should have 1–2 years in customer service, a high school diploma, strong communication skills,

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service experience, preferably in a call center.
• Excellent verbal and written communication across channels.
• Strong problem-solving and analytical skills with a customer-centric approach.
• Able to handle high volume of interactions independently.
• Proficient in CRM systems and related software.
• Knowledge of collections and FOS processes an asset.
• Positive attitude and willingness to learn new technologies.

Responsibilities

• Serve as primary point of contact for customers via phone, email, and live chat.
• Provide timely and accurate information and effective solutions to inquiries.
• Resolve complaints and issues with creative problem solving.
• Maintain up-to-date product and service knowledge to assist customers.
• Collaborate with internal teams to ensure smooth customer experience and issue resolution.
• Document and update customer records accurately to ensure data integrity.
• Provide feedback on customer trends and issues to management.
• Represent the company values and brand in all interactions.

Skills

Customer service

CRM software

Communication skills

Problem-solving

Time management

Data entry

Education

High school diploma or equivalent

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Service Associate, you will be the face of Digitide Solutions, representing the company's commitment to customer satisfaction. Your role is crucial in maintaining strong relationships with our clients and ensuring their needs are met. You will be responsible for handling a variety of customer inquiries, providing timely and accurate information, and offering effective solutions to any issues that arise.

Responsibilities

• Act as the primary point of contact for customers, ensuring a warm and professional welcome.
• Handle customer inquiries via phone, email, and live chat, providing prompt and accurate responses.
• Resolve customer complaints and issues, offering creative and effective solutions.
• Maintain a high level of product and service knowledge to assist customers effectively.
• Collaborate with internal teams to ensure a seamless customer experience and efficient issue resolution.
• Document and update customer records accurately, ensuring data integrity.
• Provide regular feedback to the management team on customer trends and issues.
• Uphold the company's values and brand image in all customer interactions.
• Ensure compliance with company policies and procedures at all times.

Qualifications

• A high school diploma or equivalent qualification is required.
• 1-2 years of experience in a customer service role, preferably in a call center environment.
• Excellent communication skills, both verbal and written, with the ability to adapt to different communication channels.
• Strong problem-solving and analytical skills, with a customer-centric approach.
• Ability to work independently and manage a high volume of customer interactions.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Basic knowledge of collections and FOS processes is an asset.
• A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
• Excellent time management and organizational skills.
• Willingness to learn and adapt to new technologies and processes.

Job Info

• Job Identification 267259
• Job Category Customer Support/Operations | BPM