Customer Service Associate (CSA)

PERSOL; Navi Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

Persol is seeking a Customer Service Associate in Navi Mumbai to support CRM queue management, data entry, and data maintenance. Fresh graduates with a learning mindset are encouraged to apply.

The role focuses on accurate data handling, attention to detail, and effective communication with internal teams to ensure timely reporting and updates.

Qualifications

• Bachelor's degree in any discipline.
• Freshers or candidates with up to 2 years of experience are welcome to apply.
• Strong computer proficiency and ability to learn new systems quickly.
• Knowledge of Microsoft Excel, Word, and Outlook.
• High attention to detail and accuracy.
• Good communication and organizational skills.

Responsibilities

• Monitor and manage CRM queues to assign cases promptly.
• Perform data collection, validation, entry and maintenance in CRM and related systems.
• Update master data with accuracy and completeness.
• Analyse data, resolve discrepancies, and ensure data quality.
• Maintain reports, trackers, and dashboards using Excel.
• Coordinate with internal teams for timely updates and reporting.

Skills

Strong computer proficiency

Excel

Word

Outlook

Attention to detail

Communication

Organizational skills

Education

Bachelor's degree

Tools

CRM

SAP

Salesforce

Job description

Job Summary

We are looking for a Customer Service Associate to support CRM queue management, data entry, and data maintenance activities. The role requires strong computer skills, attention to detail, and the ability to manage work accurately. Fresh graduates with a learning mindset are encouraged to apply.

Key Responsibilities

• Monitor and manage CRM queues to ensure timely assignment of cases.
• Perform data collection, validation, entry and maintenance activities in CRM and related systems.
• Update master data (customer and business records) with accuracy and completeness.
• Analyse, review data and resolve any discrepancies and missing information.
• Maintain reports, trackers, and dashboards using Excel.
• Coordinate with internal teams to ensure accurate and timely updates and reporting.

Qualifications

• Bachelor's degree in any discipline.
• Freshers or candidates with up to 2 years of experience are welcome to apply.

Required Skills

• Strong computer proficiency and ability to learn new systems quickly.
• Good knowledge of Microsoft Excel, Word, and Outlook.
• High attention to detail and accuracy.
• Good communication and organizational skills.

Preferred

• Exposure to CRM, SAP, Salesforce, or other business systems.
• Experience in data entry, operations support, or customer service is an advantage.

Ideal Candidate:

A detail-oriented individual who enjoys working with data, has strong computer skills, and can efficiently manage CRM queues while ensuring high data accuracy.