Customer Service Associate

Naukri E Hire Campaign; Gurugram District; Presencial; INR 180.000 - 240.000; Jornada completa

Descripción de la vacante

Naukai E Hire Campaign in Gurugram is seeking a fresh graduate to support customer interactions via phone. You will handle inquiries, resolve issues, and maintain records using CRM systems while meeting quality and productivity targets.

Strong English communication is essential, knowledge of IELTS format is preferred, and prior BPO experience is optional. This role offers an entry-level path in a dynamic customer service environment.

Formación

• Fresh graduate with excellent communication skills (English).
• Proficiency in IELTS exam format and grammar rules.
• Experience in BPO/Call Centre environment preferred but not mandatory.

Responsabilidades

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Process customer requests related to products or services offered by the company.
• Maintain accurate records of all interactions with customers using CRM software.
• Meet performance targets for quality, productivity, and sales metrics.

Conocimientos

Fresh graduate with excellent English

IELTS format knowledge

Descripción del empleo

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.


• Process customer requests related to products or services offered by the company.


• Maintain accurate records of all interactions with customers using CRM software.


• Meet performance targets for quality, productivity, and sales metrics.

Job Requirements :

• Fresh graduate with excellent communication skills (English).


• Proficiency in IELTS exam format and grammar rules.


• Experience in BPO/Call Centre environment preferred but not mandatory.