Chat Customer Service Representative | International BPO

Talent Acquaintance; Kolkata District; On-site; INR 180,000 - 240,000; Full time

Job summary

Talent Acquaintance is seeking a dedicated customer service professional to handle inquiries, resolve issues, and provide exceptional service across multiple channels. The role requires strong communication, problem-solving, and product knowledge to enhance the customer experience.

The candidate will work in a dynamic environment, collaborating with internal teams to identify upsell opportunities while maintaining accurate interaction records and delivering service excellence.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication excellence

Interpersonal skills

Fast-paced adaptability

Problem solving

Analytical thinking

Computer skills

Detail orientation

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.