Chat Customer Service Representative | International BPO

Talent Acquaintance; Surat; On-site; INR 240,000 - 360,000; Full time

Job summary

Talent Acquaintance is hiring for a customer support role in Surat, Gujarat. The position requires handling inquiries across multiple channels and resolving issues professionally to ensure a positive customer experience.

You will collaborate with internal teams, maintain knowledge of products, and identify upsell opportunities while keeping thorough records of interactions and transactions. Strong communication, problem-solving, and attention to detail are essential, and you should adapt to

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Interpersonal skills

Fast-paced environment

Problem solving

Analytical skills

Computer systems

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.