Customer Service Associate | International BPO |

Talent Acquaintance; Indore District; Sur place; INR 260 000 - 420 000; Plein temps

Résumé du poste

Talent Acquaintance in Indore is seeking a customer service executive to handle inquiries, provide product information, and build strong customer relationships. You will collaborate with internal teams to resolve issues and maintain up-to-date product knowledge.

The role emphasizes quality, sales goals, and a positive, team-driven environment. Ideal candidates bring excellent communication, adaptability, and strong problem-solving skills, with proficiency in computer systems and a collaborative

Qualifications

• Excellent communication and interpersonal skills.
• Able to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsabilités

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Connaissances

Communication skills

Interpersonal skills

Fast-paced mindset

Problem solving

Analytical skills

Computer skills

Adaptability

Teamwork

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.