Customer Service Associate

MSI Services Pvt Ltd; Bengaluru; On-site; INR 300,000 - 550,000; Full time

Job summary

MSI Services Pvt Ltd in Bengaluru is seeking an International Voice Process professional with 1–4 years of experience to join our customer care team. You will handle inbound and outbound calls, chat, and email support for B2B clients, with a focus on US stakeholders and relationship management.

The role requires multitasking, quick learning, and excellent verbal and written communication. Proficiency with Microsoft Excel, Word, and other Office tools is beneficial, and you will work with various

Qualifications

• Minimum 1–4 years of experience in INTERNATIONAL VOICEPROCESS.
• Strong relationship management and liaison with US stakeholders.
• Ability to multitask and learn quickly.
• Excellent interpersonal and communication skills (verbal & written).
• Proficient PC skills; familiar with Microsoft products like Excel, Word and Access.

Responsibilities

• Answer inbound calls for B2B customers.
• Dial outbound calls for lead generation or sales support.
• Handle chat queries and provide email support.
• Keep up to date with product knowledge and industry trends.
• Resolve customer complaints and ensure customer satisfaction.
• Perform additional duties as required and/or requested.

Skills

Inbound calls

Outbound calls

Chat support

Email support

Relationship management

Multitasking

Communication skills

Tools

Microsoft Excel

Microsoft Word

MS Access

Job description

Answering inbound calls for B2B customers.

Dialing outbound calls for lead generation or sales support.

Handling chat queries and providing email support.

Keeping up to date with product knowledge and industry trends.

Resolving customer complaints and ensuring customer satisfaction.

Perform additional duties as required and or requested

Desired Candidate Profile

Minimum of 1 -4 years of experience in INTERNATIONAL VOICEPROCESS

The candidate should have relationship management skills since the job will involve liasoning with customers and

US stakeholders.

The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.

The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of

employees and management

The candidate should have excellent PC skills and should be well versed with Microsoft Products like

Excel, Word and Access (optional).

Strong attention to details and Good follow up skills.

Ability to work effectively with other organizations and individuals at all levels with minimal supervision and

assumes accountability for issues until final resolution.