Customer Service Representative

MSI Services Pvt Ltd; Bengaluru; On-site; INR 250,000 - 420,000; Full time

Job summary

MSI Services Pvt. Ltd in Bangalore, India is seeking an Associate for our Sales Support team.

The role focuses on handling inbound calls for B2B clients, assisting with outbound lead generation, and providing chat and email support to ensure smooth customer interactions. The ideal candidate has 0–4 years experience in international voice processes, fluent French, strong relationship management, and solid MS Office skills.

Qualifications

• Experience in international voice process (0–4 years).
• Fluent in spoken French.
• Strong relationship management with US stakeholders.
• Able to multi-task and learn quickly.
• Excellent verbal and written communication.
• Proficient with MS Office (Excel/Word).

Responsibilities

• Answer inbound calls for B2B customers.
• Dial outbound calls for lead generation or sales support.
• Handle chat queries and email support.
• Keep up to date with product knowledge and industry trends.
• Resolve customer complaints and ensure satisfaction.
• Perform additional duties as required and/or requested.

Skills

International voice process

French fluency

Relationship management

Multitasking

Communication skills

Microsoft Office

Interpersonal skills

Job description

MSI Services Pvt. Ltd is currently hiring suitable candidates for the role - "Associate" within our business operations in Bangalore, India. We prefer immediate joiners or short notice joiners.

This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross-functional projects. We are an equal opportunity employer with growth based on meritocracy.

Summary:

The Sales Support team in India is tasked with overseeing and improving both sales and customer support functions. This encompasses addressing customer queries through phone calls, chat, and emails as part of the customer support responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answering inbound calls for B2B customers.
• Dialing outbound calls for lead generation or sales support.
• Handling chat queries and providing email support.
• Keeping up to date with product knowledge and industry trends.
• Resolving customer complaints and ensuring customer satisfaction.
• Perform additional duties as required and/or requested.

Desired Candidate Profile:

• Minimum of 0 – 4 years of experience in INTERNATIONAL VOICE PROCESS.
• The candidate should have fluency in speaking French.
• The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders.
• The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
• The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management.
• The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel, Word and Access (optional).
• Strong attention to details and good follow-up skills.
• Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution.
• Flexible to night shifts is mandatory.

This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross-functional projects we are equal opportunity employer with growth based on meritocracy.

We shall prioritize candidates based out of Bangalore and available to join with short notice / sooner.