Customer Service Representative@ Night shift

Mouser Electronics; Pune District; On-site; INR 300,000 - 540,000; Full time

Job summary

Mouser Electronics seeks a detail-oriented professional to perform data entry accurately using various software tools and to verify customer requests with precision. The role requires handling international orders, currency considerations, and timely reporting.

You will support customer service and collaborate with multiple teams, delivering quality service with clear communication. The ideal candidate will have a Bachelor’s degree, strong time management, and proficiency in verbal and written

Qualifications

• Data entry with accuracy using various programs.
• Verify customer requests and resolve discrepancies.
• Handle international orders and currencies.
• Provide chat support in local language and other required languages.
• Effective time management and planning.
• Support local and other teams as needed.
• Professional verbal and written communication.
• Bachelor's degree required.

Responsibilities

• Perform data entry accurately using computer programs and formats.
• Proof material entered and generate data reports; resolve discrepancies.
• File, keep records, and transmit/distribute documents as needed.
• Promote quality and service excellence.
• Meet daily productivity objectives with urgency and quality.
• Work with multiple currencies for international orders.

Skills

Data entry accuracy

Time management

Organizational skills

Verbal communication

Written communication

Customer service

Chat support

Education

Bachelor's degree

Job description

Job Description

• Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required.
• Proofs material entered and generated data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, to verify customer requests are processed correctly.
• Files, keeps records, and prepares/transmits/sorts/distributes faxes, mail, e-mail, and reports as needed.
• Promotes and maintains high standards of quality and service excellence.
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
• Understands and can correctly work with multiple currencies and other requirements about processing international orders.
• Effective time management and planning/organizing skills.
• Provides Chat support as required, local language plus other required languages.
• Supports local Customer Service teams and provides support for other teams when needed.
• Actively supports the team by aiding for complex or uncommon requests and best practices.
• Professional verbal and written communication in local language (minimum), including in a telephone environment.
• Bachelors degree.