Customer Service Analyst - Voice

8119 ASOL Gurgaon 5 SEZ Company; Gurugram District; On-site; INR 400,000 - 620,000; Full time

Job summary

Accenture is seeking a Customer Service Analyst to join our Engagement Centre. You will assist consumers with complaints, order and return processing, inbound calls, and inquiries related to products.

The role focuses on resolving issues, helping customers, and maintaining strong client relationships. Prior CS experience and Spanish proficiency are required.

Qualifications

• Inbound and outbound customer service experience.
• Ability to work under pressure.
• Spanish language proficiency.

Responsibilities

• Handle support service escalations from clients.
• Transfer calls to Tier 2 department.
• Track and report system issues as needed.
• Stay current with system information, changes and updates.
• Comply with service level agreements.
• Support and help on Process documentation.

Skills

Inbound/Outbound CS

Working under pressure

Spanish language

Education

Any Graduation

Job description

Skill required: Language Translation - Customer Service Designation: Customer Service Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years Language - Ability:Spanish - Expert

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

• We are looking for talented individuals in order to shape and contribute to the success of our new Engagement Centre. As a customer service Agent your primary role will be to assist our consumers customers with complaint handling, order and return processing, inbound calls, website registration inquiries and general questions or concerns regarding our products to trade and marketing team.
• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
• It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

• Inbound and Outbound customer service experience
• Experience working under pressure
• Spanish language proficiency

Roles and Responsibilities:

• Handle support service escalations to from clients
• Transfer calls to the Tier 2 department
• Will track and report system issues as needed
• Stay current with system information, changes and updates
• Comply with service level agreements
• Support and help on Process documentation
• Comply with the assigned schedule to cover the hours of operation
• Comply with the account KPIs
• Support with any other new process at the time the client requires it, if it has been officially included in our range of services

Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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Explore your next step at Accenture