Customer Service Associate

Accenture PLC; Gurugram District; On-site; INR 350,000 - 500,000; Full time

Job summary

Accenture is seeking a Customer Service Associate in India. The role requires a BCom and 1–3 years of experience in customer service, with Advanced Spanish language ability. The person will handle routine inquiries, resolution of issues, and maintain customer satisfaction within a collaborative team.

The job may involve rotation shifts and close guidance on daily tasks. Primary responsibilities include applying customer service best practices, processing basic tasks, and supporting colleagues in

Qualifications

• BCom degree required.
• 1–3 years of experience in customer service.
• Spanish language proficiency required (Advanced).

Responsibilities

• Solve routine problems based on established guidelines.
• Interact with your team and direct supervisor.
• Receive detailed instructions for daily tasks and for new assignments.
• Decisions you make will impact your own work within a predetermined, focused scope.
• You will be an individual contributor as part of a team, potentially in rotation shifts.

Skills

Spanish (Advanced)

Customer Service

Education

BCom

Job description

Skill required: Language Translation - Customer Service

Designation: Customer Service Associate

Qualifications: BCom

Years of Experience: 1 to 3 years

Language - Ability: Spanish - Advanced

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Candidate is having good hold on Spanish language
• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
• It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

• Primary skill - Customer Service - P4
• Secondary skill - Payment Processing Operations - P1

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts BCom

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.