Customer Service Specialist

Accenture in India; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture in India is seeking a seasoned Customer Service Specialist with 7–11 years of experience to support Finance Operations. The role focuses on data collection, analysis, and reconciliation of transactions, while optimizing working capital and ensuring real-time visibility of revenue and cash flow.

The ideal candidate will have strong customer service capabilities, experience with billing processing, and elementary Spanish proficiency.

Qualifications

• Must have completed graduation.
• 7–11 years of experience required.
• Spanish language ability at Elementary level.

Responsibilities

• Analyze and resolve moderately complex problems.
• Create or adapt solutions and procedures as needed.
• Understand strategic direction from senior management for team goals.
• Interact with supervisor and potentially with clients or other Accenture teams.
• May manage small teams or assigned work efforts.
• Role may require rotational shifts.

Skills

Customer Service

Billing Processing

Education

Graduation (any)

Job description

Job Description:

Skill required:

Language Translation - Customer Service

Designation:

Customer Service Specialist

Qualifications:

Any Graduation

Years of Experience:

7 to 11 years

Language - Ability:

Spanish - Elementary

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data reports, whilst conducting analysis and reconciling transactions.
• Optimizing working capital providing real time visibility and end to end management of revenue and cash flow and streamlining billing processes This team over looks the entire processes that starts from customers inquiry sales order to delivery and invoicing The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers
• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
• It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for?
• Primary skill - Customer Service - P1
• Secondary skill - Billing Processing - P1 Roles and Responsibilities:
• In this role you are required to do analysis and solving of moderately complex problems.
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures.
• The person would require understanding of the strategic direction set by senior management as it relates to team goals.
• Primary upward interaction is with direct supervisor.
• May interact with peers and or management levels at a client and or within Accenture.
• Guidance would be provided when determining methods and procedures on new assignments.
• Decisions made by you will often impact the team in which they reside.
• Individual would manage small teams and or work efforts (if in an individual contributor role) at a client or within Accenture.
• Please note that this role may require you to work in rotational shifts