Customer Service Senior Analyst

Accenture in India; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Accenture in India is seeking a Customer Service Senior Analyst to join our Finance Operations team. You will be aligned with Finance Operations and help determine financial outcomes by collecting operational data reports, performing analyses, and reconciling transactions.

You will also contribute to optimizing working capital with real-time visibility and end-to-end management of revenue and cash flow, while streamlining billing processes.

Qualifications

• 5 to 8 years of experience in customer service or related roles.
• Spanish - Elementary proficiency required.
• Any Graduation is acceptable.

Responsibilities

• Analyze and solve increasingly complex problems.
• Interact with peers within Accenture; some interaction with clients or management.
• Perform data collection, analysis, and reconciliation to determine financial outcomes.
• Support end-to-end processes from inquiry to delivery and invoicing; focus on cash applications and billing.

Skills

Customer Service

Billing Processing

Education

Graduation

Job description

Job Description:

Skill required:

Language Translation - Customer Service

Designation:

Customer Service Senior Analyst

Qualifications:

Any Graduation

Years of Experience:

5 to 8 years

Language - Ability:

Spanish - Elementary

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data reports, whilst conducting analysis and reconciling transactions.
• Optimizing working capital providing real time visibility and end to end management of revenue and cash flow and streamlining billing processes This team over looks the entire processes that starts from customers inquiry sales order to delivery and invoicing The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers
• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
• It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for?
• Primary skill - Customer Service - P1
• Secondary skill - Billing Processing - P1 Roles and Responsibilities:
• In this role you are required to do analysis and solving of increasingly complex problems.
• Your day to day interactions are with peers within Accenture.
• You are likely to have some interaction with clients and or Accenture management.
• You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
• Decisions that are made by you impact your own work and may impact the work of others.
• In this role you would be an individual contributor and or oversee a small work effort and or team.
• Please note that this role may require you to work in rotational shifts