Customer Service Senior Analyst - Voice

Accenture PLC; Gurugram District; Sur place; INR 700 000 - 1 100 000; Plein temps

Résumé du poste

Accenture is seeking a Customer Service Senior Analyst in Gurugram to deliver front-line support to customers, handle inquiries in Spanish, and resolve issues with confidence and courtesy. The role requires 5–8 years of experience and a graduation degree, working in a fast-paced, service-driven environment.

You will collaborate with peers and occasionally clients, analyze requests, escalate when needed, and ensure timely responses.

Qualifications

• Minimum 5–8 years of experience in customer service or related field.
• Graduation is required.

Responsabilités

• In this role you will provide customer service to customers and support inquiries.
• You will resolve queries, troubleshoot issues, and ensure customer satisfaction.
• Daily interactions with peers and occasional clients; rotates shifts may be required.

Connaissances

Customer Service

Formation

Any Graduation

Description du poste

Skill required

Language Translation - Customer Service

Designation

Customer Service Senior Analyst

Qualifications

Any Graduation

Years of Experience

5 to 8 years

Language - Ability

Spanish - Expert

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Customer service
• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
• It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

• Primary skill - Customer Service - P1

Roles and Responsibilities

• In this role you are required to do analysis and solving of increasingly complex problems.
• Your day to day interactions are with peers within Accenture.
• You are likely to have some interaction with clients and or Accenture management.
• You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
• Decisions that are made by you impact your own work and may impact the work of others.
• In this role you would be an individual contributor and or oversee a small work effort and or team.
• Please note that this role may require you to work in rotational shifts
• Any Graduation

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