Customer Service Analyst

Accenture PLC; Chennai; On-site; INR 360,000 - 520,000; Full time

Job summary

Accenture PLC in Chennai seeks a Customer Service Analyst with strong French and English language skills. The role involves translating French documents and supporting customer service processes within a commercial real estate-like context.

You will collaborate with peers, clients, and management, often with limited instruction and occasional rotational shifts. 1–3 years of experience and a graduation are required.

Qualifications

• Need ability to write/read/speak French and English.
• Background in accounting or commerce.
• 1–3 years of experience in relevant roles.

Responsibilities

• Analyze and translate French documents.
• Interact with peers within Accenture.
• Interact with clients and/or management.
• Work with minimal daily instruction and moderate guidance on new tasks.
• Role may involve rotational shifts.

Skills

Language Translation

Customer Service

Education

Graduation

Job description

Job Description

Skill required:

Language Translation - Customer Service

Designation:

Customer Service Analyst

Qualifications:

Any Graduation

Years of Experience:

1 to 3 years

Language - Ability:

French - Expert

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

.We help client address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their real estate operations into an agile, resilient operating model.Com.Bkg- Commercial Real Estate refers to the sector of real estate that deals with properties used for business purposes. This includes office buildings, retail spaces, warehouses, and industrial properties. The focus is on buying, selling, leasing and managing these properties to generate income. It involves various stakeholders such as investors, developers, and property managers. The goal is to maximize the value and return on investment of commercial properties. NACustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

We are looking for candidate with ability to write, read and speak French and English. Candidate should be from accounting / commerce background

Roles and Responsibilities

• In this role you are required to do analysis and translation of French documents
• Your day to day interactions are with peers within Accenture
• You are likely to have interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts