Customer Service Agent / English

Alorica; Bengaluru; On-site; INR 342,000 - 418,000; Full time

Benefits offered by this job

Unlimited referral bonuses

Performance bonuses

Fully paid training from day one

On-site cafeteria

One-way transportation from 8 PM to 8 AM

Free parking

Wellness activities and skill development programs

Job summary

Alorica is hiring for a customer service role in Bengaluru, offering a base salary of up to 3.80 LPA plus various bonuses and benefits. Candidates should have a strong command of English and at least 10+2 education to handle customer inquiries effectively. This full-time position requires a positive mindset and a willingness to work on-site, with no remote options available. Additional perks include paid training and wellness activities.

Qualifications

• Proficient in English with a focus on customer service.
• Demonstrated ability to handle inquiries professionally.
• Must be willing to work fully on-site in Bengaluru.

Responsibilities

• Provide timely resolutions to customer inquiries via voice.
• Maintain professionalism while handling escalated cases.

Skills

Advanced level of English proficiency

Strong communication and interpersonal skills

Ability to multitask and work with urgency

Positive, solution-oriented mindset

Ability to understand and empathize with customer concerns

Education

Minimum of 10+2 years of formal education

Tools

Familiarity with Microsoft Windows and web-based applications

Job description

What we offer:

• Base salary of up to 3.80 LPA* (depending on the assigned campaign)
• Unlimited referral bonuses
• Performance bonuses
• Statutory and above-statutory benefits
• Fully paid training from day one
• On-site cafeteria
• One-way transportation (8:00 PM to 8:00 AM)
• Free parking
• Wellness activities and skill development programs

Key Responsibilities:

• Provide timely and effective resolutions to customer inquiries via voice, ensuring accurate information
• Always maintain a high level of professionalism
• Handle escalated cases with diplomacy and professionalism

Minimum Qualifications:

• Advanced level of English proficiency
• Minimum of 10+2 years of formal education
• Full-time availability
• Required documentation (education certificates, PAN card, Aadhaar card, experience letters if applicable)
• Strong communication and interpersonal skills
• Ability to multitask and work with urgency
• Positive, solution-oriented mindset
• Ability to understand and empathize with customer concerns
• Willingness to work fully on-site in Bengaluru (no remote or hybrid option)

Preferred Qualifications:

• Previous experience in a call center or customer service (training will be provided)
• Ability to navigate multiple browser tabs simultaneously
• Familiarity with Microsoft Windows and web-based applications (or willingness to learn)
• Strong teamwork skills and ability to thrive in a collaborative environment