Walk-in | Mega Walk-in drive For Voice Process and Semi Voice Process...!

Alorica Inc.; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Fully paid training from day one

On-site cafeteria

One-way transportation (8:00 PM to 6:0

Free parking

Unlimited referral bonuses

Performance bonuses

Statutory and above-statutory benefits

Wellness activities and skill develop

Job summary

Alorica Inc. in Bengaluru is seeking a full-time call center professional to provide timely resolutions to customer inquiries via voice, delivering accurate information with a high level of professionalism.

Candidates should have advanced English, strong communication and interpersonal skills, and be prepared to work on-site with documentation ready. Training is provided and collaboration with a diverse team is encouraged.

Qualifications

• Advanced level of English proficiency.
• Minimum of 10+2 years of formal education.
• Full-time availability.
• Required documentation (education certificates, PAN card, Aadhaar card, experience letters if applicable).
• Strong communication and interpersonal skills.
• Ability to multitask and work with urgency.
• Positive, solution-oriented mindset.
• Ability to understand and empathize with customer concerns.
• Willingness to work fully on-site in Bengaluru (no remote or hybrid option).

Responsibilities

• Provide timely and effective resolutions to customer inquiries via voice, ensuring accurate information.
• Always maintain a high level of professionalism.
• Handle escalated cases with diplomacy and professionalism.

Skills

Advanced English

Strong communication

Interpersonal skills

Multitasking

Empathy

Positive mindset

Education

10+2 years education

Tools

Windows

Web-based apps

Job description

Why join our team?

As a member of our #CoolCenter, youll work in an exciting and collaborative environment alongside a diverse team of experienced professionals who are committed to helping you grow your career. As an Alorican, youll enjoy a competitive compensation package, outstanding benefits, and real opportunities for growth.

What we offer?

• Unlimited referral bonuses
• Performance bonuses
• Statutory and above-statutory benefits
• Fully paid training from day one
• On-site cafeteria
• One-way transportation (8:00 PM to 6:00 AM)
• Free parking
• Wellness activities and skill development programs

Key Responsibilities

• Provide timely and effective resolutions to customer inquiries via voice, ensuring accurate information
• Always maintain a high level of professionalism
• Handle escalated cases with diplomacy and professionalism

Minimum Qualifications

• Advanced level of English proficiency
• Minimum of 10+2 years of formal education
• Full-time availability
• Required documentation (education certificates, PAN card, Aadhaar card, experience letters if applicable)
• Strong communication and interpersonal skills
• Ability to multitask and work with urgency
• Positive, solution-oriented mindset
• Ability to understand and empathize with customer concerns
• Willingness to work fully on-site in Bengaluru (no remote or hybrid option)

Preferred Qualifications

• Previous experience in a call center or customer service (training will be provided)
• Ability to navigate multiple browser tabs simultaneously
• Familiarity with Microsoft Windows and web-based applications (or willingness to learn)
• Strong teamwork skills and ability to thrive in a collaborative environment