Customer Service Agent

Thomsun Infocare; Ernakulam; On-site; INR 300,000 - 600,000; Full time

Job summary

Thomsun Infocare in Ernakulam is looking for a Sales Executive to enhance client engagement through inbound and outbound calls, promoting their healthcare services. The ideal candidate will have proven experience in sales, preferably in the healthcare sector, with excellent communication skills in English and Hindi.

This role involves providing accurate information, pitching benefits to clients, and maintaining a high level of professionalism, along with CRM software proficiency. Flexibility in working hours is also required.

Qualifications

• Proven experience in sales, telemarketing, or customer service roles, preferably in healthcare.
• Excellent command over English and Hindi languages.
• Ability to multitask and work efficiently in a fast-paced environment.

Responsibilities

• Engage with prospective clients via inbound and outbound calls.
• Provide accurate information about services and pricing.
• Effectively pitch services to meet client needs.

Skills

Sales experience

Telemarketing

Customer service

Communication skills

Interpersonal skills

CRM software

Multitasking

Positive attitude

Tools

CRM software

Job description

Responsibilities

• Engage with prospective clients via inbound and outbound calls to promote Better Life Clinic's services, including Dermatology, Aesthetics, Dental, Maternity packages, and Blood Tests.
• Provide accurate information about our services, pricing, and promotional offers to potential clients.
• Effectively pitch the benefits of our services to meet the needs and preferences of individual clients.
• Maintain a high level of professionalism and customer service during all interactions with clients.
• Utilize CRM software to update client information, record interactions, and schedule appointments.
• Collaborate with the sales and marketing team to implement sales strategies and achieve targets.
• Address client inquiries, concerns, and complaints in a timely and satisfactory manner.
• Follow up with clients to ensure satisfaction and encourage repeat business.
• Stay updated on industry trends, competitors, and new services offered by Better Life Clinic.

Requirements

• Excellent command over the English and Hindi language.
• Proven experience in sales, telemarketing, or customer service roles, preferably in the healthcare industry.
• Strong communication and interpersonal skills with the ability to build rapport with clients.
• Exceptional sales pitching abilities and persuasive communication techniques.
• Familiarity with CRM software and basic computer skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Positive attitude, self-motivated, and goal oriented.
• Flexibility to work shifts, including evenings and weekends if required.