Telecaller Executive

Clear Skin Private Limited; Pune District; On-site; INR 223,000 - 279,000; Full time

Benefits offered by this job

Health insurance

Provident Fund

Education: Higher Secondary

Job summary

Clear Skin Private Limited in Pune is seeking a Telecaller Executive to handle outbound calls, schedule appointments and answer patient inquiries. The role requires collaboration with front desk and marketing teams to ensure a seamless customer experience.

Education: Graduation with 1 year of experience in a similar profile is preferred. Proficiency in CRM and MS Office is expected, along with a positive attitude and empathy toward patients.

Qualifications

• Graduate with any Graduation.
• Proficient in CRM and MS Office with good communication.
• Willing to work in Pune and meet targets.

Responsibilities

• Outbound calling to inform patients about services, promotions, and offers.
• Schedule appointments based on patient preferences and availability.
• Address patient inquiries with accurate information.
• Conduct follow-up calls to nurture leads and ensure satisfaction.
• Maintain and update customer databases with interactions.
• Meet and exceed monthly appointment and engagement targets.
• Collaborate with front desk and marketing for a seamless experience.

Skills

CRM software

Microsoft Office

Teamwork

Patience & empathy

Positive attitude

Education

Graduation

Tools

CRM software

MS Office

Job description

Position & Location : Telecaller Executive, Pune

Roles & Responsibilities

• Outbound Calling: Initiate outbound calls to prospective Patients to inform them about Clearskin Clinic's services, promotions, and offers.
• Appointment Scheduling: Schedule appointments for interested clients based on their preferences and the availability of our clinic's services.
• Customer Inquiry Handling: Address and resolve Patient inquiries, concerns, and questions about our services. Provide accurate and detailed information to potential clients.
• Follow-up Calls: Conduct follow-up calls to nurture leads, gather feedback, and ensure client satisfaction.
• Database Management: Maintain and update customer databases with accurate information obtained during calls. Keep records of interactions and transaction
• Achieve Targets: Meet and exceed monthly targets for appointment scheduling and client engagement.
• Team Collaboration: Collaborate with other team members, including front desk staff and marketing teams, to ensure a seamless customer experience.

Skills Required

• Basic knowledge of procedures and the healthcare industry (training will be provided).
• Proficiency in using CRM software and Microsoft Office applications.
• Positive attitude and the ability to work in a team.
• Patience and empathy when dealing with prospective patients.

Work Experience & Education

Education : Any Graduation

Experience: Minimum 1 Year of Experience on equivalent Profile

About Clear Skin

For over 30 years, Clear Skin Private Ltd. under the able leadership of our Managing Director Dr Dhananjay Chavan, has worked towards providing medically authentic, safe & long-lasting skin treatments to all those in need. Our primary focus has been to help everybody to treat the root cause of their Hair & Skin Problems and feel good. We aim to educate each one of our patients about their problem so that they are in a position to make the right decisions regarding their health problems. With a team of Experienced & Qualified Dermatologists with international experience, Clear Skin has become, not only a go-to multifunctional centre for all skin ailments but also a family of skin care experts to guide our patients through their journey. We have Dermatologists, Cosmetologists, Counsellor and Therapists who work together to offer the best Consultations & Medical Treatments to our patients.

Our Purpose

We exist to empower and uplift human beings by creating centers of excellence, clinics which strive to reduce sufferings of people through a holistic approach of advanced and trustworthy treatments and educating them for optimal benefit.

Our Spiritual Foundations

Practice Empathy: Practice empathy while dealing with all humans, including our believers, especially patients, team members, collaborators, and take sincere efforts to solve their problems with love & care .Gain Trust: Gain the trust of our believers by being truthful about the various practical solutions to their problems and enabling them to make informed choices and accompany them throughout their journey by guiding them and making their journey fruitful.Constantly Upgrade and Share Knowledge : Be a learner whole life by constantly upgrading knowledge and strive to offer the most effective, safe, and advanced treatments to our Believers.Behave Respectfully: Behave respectfully with all people you interact with. if you respect and remain grateful with all of them then surely it will reciprocate and make everyone satisfied, happy, and beautiful.Enjoy Every Moment: While doing all the above, enjoy every present moment wholeheartedly, without worrying about the past deeds or future and do your best for the betterment.

Job Type: Full-time

Compensation: 20,000.00 - 25,000.00 per month

Benefits

Health insuranceProvident FundEducation:

Higher Secondary(12th Pass) (Preferred)Experience:

Technical support: 1 year (Preferred)tele sales: 1 year (Required)total work: 1 year (Preferred)

Language:

Hindi (Preferred)English (Required)Work Location: In person .