Chat Customer Service Executive

Talent Acquaintance; Kolkata District; On-site; INR 180,000 - 240,000; Full time

Job summary

Talent Acquaintance in Kolkata, India seeks a Customer Support Executive to handle inquiries, provide accurate information about products and services, and resolve issues with courtesy.

You will work in a fast-paced environment, manage multiple interactions, apply problem-solving and analytical skills, and collaborate with internal teams to enhance the customer experience while maintaining up-to-date product knowledge.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• High school diploma or equivalent; college degree preferred.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Analytical skills

Adaptability

Computer systems proficiency

Education

High school diploma or equivalent

College degree preferred

Tools

General software proficiency

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.