Customer Support Associate

Talent Acquaintance; Coimbatore District; On-site; INR 300,000 - 500,000; Full time

Job summary

Talent Acquaintance is seeking a customer support professional to respond to inquiries, provide product information, and resolve issues with a focus on quality and customer satisfaction.

The role emphasizes strong communication, multitasking, and adaptability to evolving processes, ensuring accurate information delivery across channels.

Qualifications

• Excellent written and verbal communication skills.
• Ability to multitask and manage multiple chats.
• Strong problem-solving and critical thinking.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and accuracy.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Skills

Communication

Multitasking

Problem solving

Computer skills

Adaptability

Attention to detail

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and ability to maintain accuracy.