Customer Support Associate

Talent Acquaintance; New Delhi; On-site; INR 250,000 - 400,000; Full time

Job summary

Talent Acquaintance in Delhi is seeking a dedicated Customer Support Executive to respond to inquiries and resolve issues with courtesy. You will provide timely information about products or services, collaborate with internal teams, maintain product knowledge, and strive to meet performance metrics such as first contact resolution and customer satisfaction.

The role requires clear communication, multitasking, and a customer-centric approach to ensure a positive experience for clients and

Qualifications

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and ability to maintain accuracy.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Skills

Communication skills

Multitasking

Problem solving

Computer literacy

Adaptability

Attention to detail

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and ability to maintain accuracy.