Customer Support Associate

Talent Acquaintance; Ernakulam; On-site; INR 350,000 - 500,000; Full time

Job summary

Talent Acquaintance is seeking a Customer Support Specialist in Ernakulam, Kerala. You will respond to customer inquiries, provide accurate product information, and coordinate with internal teams to resolve issues and improve the customer experience.

The ideal candidate has excellent written and verbal communication, strong problem-solving skills, and can manage multiple chats in a fast-paced environment. Proficiency with standard computer applications and a detail-oriented mindset are essential.

Qualifications

• Excellent written and verbal communication skills.
• Able to manage multiple chats in a fast-paced environment.
• Strong problem-solving and critical thinking abilities.
• Proficient with common computer applications and software.
• Able to adapt to changing processes and procedures.
• High attention to detail and accuracy.

Responsibilities

• Respond to customer inquiries professionally and courteously.
• Provide timely, accurate information about products or services.
• Use problem-solving to address complex customer issues.
• Collaborate with internal teams to improve customer experience.
• Maintain strong product knowledge to support customers.
• Meet or exceed performance metrics like first contact resolution.

Skills

Excellent written communication

Verbal communication

Multitasking in chats

Problem-solving

Computer proficiency

Attention to detail

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and ability to maintain accuracy.