ASSISTANT MANAGER- TECHNICAL SUPPORT

Unibiotech; New Delhi; On-site; INR 500,000 - 1,000,000; Full time

Job summary

Unibiotech is seeking an Assistant Manager-Technical Support to provide pre-sales and post-sales assistance for its ELISA kits and related products. The role requires strong troubleshooting abilities and the capacity to train internal sales teams on product applications.

Qualified candidates should hold an M.Sc./M.Tech in a relevant field and possess 2–5 years of experience in technical support or the biotech industry. The position offers a full-time schedule and opportunities for field travel.

Qualifications

• 2–5 years in technical support, lab research, or biotech industry.
• Hands-on experience with ELISA, Western Blot, and Cell Culture.

Responsibilities

• Provide pre-sales and post-sales technical support for ELISA Kits and antibodies.
• Troubleshoot experimental issues and coordinate with suppliers.
• Conduct product demonstrations and training sessions.

Skills

Troubleshooting

Analytical skills

Customer handling

Scientific data interpretation

Education

M.Sc./M.Tech in Biotechnology, Life Sciences, Microbiology, or related field

PhD candidates (preferred but not mandatory)

Tools

ELISA

Western Blot

Cell Culture

Job description

Elevate Your Career with Us! Are you a high‑caliber, enthusiastic business professional? Universal Biotechnology Pvt. Ltd. is looking for talented individuals to join our dynamic team. This is your opportunity to be part of a fast‑growing company and make a significant impact in the biotechnology industry.

Position Summary:

We’re seeking a dynamic Assistant Manager‑Technical Support to represent Universal Biotechnology’s extensive ELISA Kits, antibodies and reagent portfolio.

Primary Responsibilities:

Technical Support & Troubleshooting

Provide pre‑sales and post‑sales technical support for:

• ELISA Kits
• Antibodies (WB, IHC, IF, Flow Cytometry)
• Recombinant Proteins
• Molecular Biology Products (extraction kits, PCR, Post PCR etc.)

Handle customer queries via email, phone, and WhatsApp.

Troubleshoot experimental issues (ELISA OD variation, WB signal issues, etc.).

Coordinate with international suppliers for escalations and resolutions.

Assist sales team in product selection and application guidance.

Provide technical inputs for quotations and tenders.

Support key accounts and high‑value customers with scientific discussions.

Conduct product demonstrations and training sessions (online/offline).

Documentation & Reporting

Maintain records of technical queries, complaints, and resolutions.

Collect and analyze data (OD readings, standard curves, protocols).

Prepare technical reports and case summaries for supplier escalation.

Share COA, MSDS, protocol sheets, and validation data with customers.

Work closely with global brands.

Submit structured troubleshooting reports (lot no., protocol, raw data).

Follow up for replacement/refund cases.

Knowledge & Training

Stay updated with product knowledge and new technologies.

Train internal sales team on product applications and positioning.

Support marketing team with technical content (brochures, demos, webinars).

Qualifications

• M.Sc./M.Tech in Biotechnology, Life Sciences, Microbiology, or related field.
• PhD candidates (preferred but not mandatory).
• 2–5 years in technical support, lab research, or biotech industry.
• Hands‑on experience in:

• ELISA
• Western Blot
• Cell Culture

Other Requirements

• Strong troubleshooting and analytical skills.
• Customer handling and problem‑solving mindset.
• Ability to interpret scientific data and protocols.
• Coordination with international suppliers.

Job Function

The Assistant Manager‑Technical Support is responsible for delivering scientific and application‑based support for UBPL’s product portfolio, including ELISA kits, antibodies, recombinant proteins, and molecular biology reagents. The role ensures effective pre‑sales and post‑sales technical assistance, enabling customers to achieve reliable experimental results while supporting business growth. The position also supports internal teams by providing application knowledge, product training, and technical inputs for sales and marketing activities, while maintaining high customer satisfaction and strengthening UBPL’s reputation as a trusted scientific solution provider.

Schedule

Full‑Time | Monday to Saturday | 09:30 AM – 6:30 PM (may vary based on field visits or training sessions) | Field travel required for customer site visits, technical support, training, and exhibitions.

Contact to HR Department

We invite interested individuals to submit their resumes online to [e-mail].

Please Note: Universal Biotechnology is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.