Customer Support Representative

Planet Pharma; New Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Planet Pharma in India is seeking a Customer Support Representative to deliver best-in-class service to customers in biotechnology and life sciences. The role focuses on customer service, order management, sales support, and cross-functional collaboration to ensure a seamless customer experience.

You will act as the primary contact for product and order inquiries, resolve issues via phone, email, and digital channels, process sales orders, and support quotations, order tracking, and CRM

Qualifications

• Bachelor's degree in Life Sciences or a related field.
• 1-2 years' experience in biotechnology, life sciences, healthcare, or related industry.
• Experience in customer service, customer success, sales support, or order management.
• Strong communication and problem-solving skills.
• Attention to detail and ability to manage multiple priorities.
• Experience using CRM platforms (Salesforce advantageous).

Responsibilities

• Act as the primary point of contact for customer enquiries relating to products, orders, and services.
• Resolve customer issues via phone, email, and digital channels while maintaining high service levels.
• Process and manage sales orders, ensuring accuracy and timely execution.
• Provide guidance on product selection, order status, and online ordering platforms.
• Support internal sales teams with quotations, order tracking, and CRM administration.
• Liaise with commercial, technical, and operations teams to deliver effective customer solutions and proactive updates.

Skills

Communication skills

Problem-solving

CRM experience

Attention to detail

Multitasking

Education

Bachelor's degree in Life Sciences or related

Tools

Salesforce

Job description

Customer Support Representative | Life Sciences

Location: India

A rapidly growing life sciences organisation is seeking a Customer Support Representative to provide best-in-class support to customers across the biotechnology and research sectors. This role will focus on customer service, order management, sales support, and cross-functional collaboration to ensure a seamless customer experience and strengthen long-term customer relationships.

Key Responsibilities

• Act as the primary point of contact for customer enquiries relating to products, orders, and services.
• Resolve customer issues via phone, email, and digital channels while maintaining high service levels.
• Process and manage sales orders, ensuring accuracy and timely execution.
• Provide guidance on product selection, order status, and online ordering platforms.
• Support internal sales teams with quotations, order tracking, and CRM administration.
• Liaise with commercial, technical, and operations teams to deliver effective customer solutions and proactive updates.

Requirements

• Bachelor's degree, ideally in Life Sciences or a related scientific discipline.
• 1-2 years' experience within biotechnology, life sciences, healthcare, or a related industry.
• Previous customer service, customer success, sales support, or order management experience.
• Strong communication and problem-solving skills.
• Exceptional attention to detail and ability to manage multiple priorities.
• Experience using CRM platforms and business systems (Salesforce advantageous).

Ideal Background

Candidates may come from customer support, customer success, sales operations, order management, or commercial support roles within biotechnology, diagnostics, laboratory services, healthcare, or broader life sciences organisations. Strong customer-facing skills combined with scientific exposure would be highly advantageous.