Customer Sales Support Executive

Ceekay Logistics Pvt.Ltd; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Ceekay Logistics Pvt.Ltd in Mumbai seeks a Customer Sales Support Executive to assist the sales and operations teams by coordinating with clients, handling shipment queries, and ensuring smooth communication across customers, shipping lines, transporters, and internal departments.

The role requires strong coordination, a basic understanding of logistics and import/export processes, and proficiency in MS Excel for MIS reporting.

Qualifications

• Bachelor’s degree in Commerce, Business Administration, Logistics, or related field.
• 1–5 years of experience in logistics/customer support/sales coordination.
• Experience in freight forwarding, shipping, CFS, CHA, or transport industry preferred.

Responsibilities

• Coordinate with clients for shipments, documentation, pricing, and service updates.
• Prepare quotations, rate sheets, and customer proposals; maintain sales records.
• Maintain shipment records, invoices, and customer documentation; MIS reports.
• Coordinate with operations, transporters, CHA, freight forwarders, and warehouse teams.
• Address customer complaints and escalate issues as needed.

Skills

Good communication

Coordination skills

MS Excel

MIS reporting

Multitasking

Problem solving

Education

Bachelor’s degree in Commerce, Business Administration, Logistics, or related field

Job description

Industry: Logistics

Location: Andheri, Mumbai

Role Overview

The Customer Sales Support Executive will be responsible for supporting the sales and operations team by coordinating with clients, handling shipment-related queries, maintaining documentation, and ensuring smooth communication between customers, shipping lines, transporters, and internal departments. The role requires strong coordination skills and basic knowledge of logistics and import/export operations.

Key Responsibilities

• 1. Customer Coordination & Support Handle customer inquiries related to shipments, documentation, pricing, and service updates. Provide timely responses and maintain strong client relationships. Coordinate with clients regarding shipment schedules, container movement, and delivery status. Assist the sales team in client servicing and follow-ups.
• 2. Sales Support Prepare quotations, rate sheets, and customer proposals. Maintain records of customer interactions and sales pipelines. Support the sales team in achieving business targets. Follow up with prospective and existing customers for business updates.
• 3. Documentation & MIS Reporting Maintain shipment records, invoices, and customer documentation. Prepare daily/weekly/monthly MIS reports. Ensure proper filing and documentation of import/export transactions. Update CRM and internal tracking systems regularly.
• 4. Operational Coordination Coordinate with operations, transporters, CHA, freight forwarders, and warehouse teams. Track shipment movement and resolve operational delays. Ensure smooth coordination for import/export cargo handling.
• 5. Client Query Resolution Address customer complaints and operational issues promptly. Escalate critical issues to concerned departments when required. Maintain high service standards and customer satisfaction.

Key Skills Required

• Good communication and coordination skills
• Basic understanding of logistics and import/export processes
• Customer handling and relationship management
• Knowledge of MS Excel and MIS reporting
• Ability to multitask and work under pressure
• Problem-solving and follow-up skills

Qualifications

• Bachelor’s degree in Commerce, Business Administration, Logistics, or related field
• 1–5 years of experience in logistics/customer support/sales coordination
• Experience in freight forwarding, shipping, CFS, CHA, or transport industry preferred