Customer Service Specialist

Skillventory; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Skillventory in Mumbai is seeking an experienced Customer Service - Export professional with 7–15 years of experience to manage end-to-end export operations from Mumbai. The role focuses on processing national and international orders, coordinating sea freight with forwarders and suppliers, and ensuring accurate export documentation and invoicing controls.

Candidate must have postgraduate education, strong communication skills, and be able to coordinate delivery times with production and

Qualifications

• 7–15 years of relevant export/customer service experience.
• Experience with Incoterms 2020.
• Ability to coordinate with production and warehouse.
• Excellent communication skills.

Responsibilities

• Processing of national and international customer orders taking into account Incoterms 2020.
• Export processing sea freight: Planning, organization and monitoring of sea freight shipments in cooperation with freight forwarders and suppliers.
• Preparation of export documents, including accompanying documents and invoice control.
• Communication with contractual partners, freight forwarders and customers.
• Coordination of delivery times and shipping planning in coordination with production and warehouse.

Education

Any postgraduate

Job description

* Job Title -Customer Service - Export

* Location -Mumbai

* Experience - 7 - 15 years

* Education - Any post graduate.

Key responsibilities:

• Processing of national and international customer orders taking into account Incoterms 2020.
• Export processing sea freight:Planning, organization and monitoring of sea freight shipments in cooperation with freight forwarders and suppliers.
• Preparation of export documents, including accompanying documents and invoice control.
• Communication with contractual partners, freight forwarders and customers.
• Coordination of delivery times and shipping planning in coordination with production and warehouse.